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Side-by-side record

Desk365 vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Desk365 at $144. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.9/5).

Full comparison

Desk365from $144 per agent/month, billed annually
Splashtop Remote Supportfrom $25 per month
Audyense Score57AS*Fair29AS*Low
PositioningAI-powered helpdesk built for Microsoft Teams and email supportSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Standard$144
  • Plus$264
  • Premium$384
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI Agent for autonomous query resolution plus AI Copilot for response drafting, ticket summarization, and KB article generation; included from the Plus tier with usage-based AI credits.—
Automation & macrosYesConfigurable automation macros triggered on ticket creation/update, plus time-based automations on higher tiers.—
CSAT & satisfaction surveysYesCSAT surveys included starting on the Plus plan.—
Knowledge base & help centerYesInternal and customer-facing knowledge base with multi-brand portals and AI-assisted article generation.—
Live chat & messagingYesCustomizable live chat/web widget with canned responses, embeddable on websites and SharePoint sites.—
Mobile appPartialNo dedicated native iOS/Android app; mobile access is via responsive web apps and the Microsoft Teams mobile app/bot.—
Omnichannel supportYesUnified inbox spanning Microsoft Teams, email, web widget, web forms, and customer portal.—
Public APIYesDocumented REST API (v3, OpenAPI spec) available per-subdomain with an API key, requested via support.—
Reporting & dashboardsPartialBasic reports on Standard, multiple dashboards on Plus+, but reviewers note reporting needs more dynamic/customizable components.—
Shared inbox & ticketingYesSingle unified inbox aggregating requests across all connected channels.—
SLA managementYesSLA monitoring with reminders before due dates and infraction alerts, included from the Standard tier.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified——
Aggregate rating4.9 · 12 reviews8.9 · No reviews yet
Integrations
Microsoft TeamsMicrosoft 365Microsoft Entra IDMicrosoft Power AutomateMicrosoft Power BIMicrosoft Copilot Studio+6 more
—
Security & compliance
SOC 2 Type 2GDPR
—
Pros
  • Strong, native Microsoft Teams and Office 365 integration
  • User-friendly interface that requires minimal agent training
  • Responsive, fast customer support and implementation
  • Competitive/affordable pricing relative to feature set
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Reporting functionality needs more dynamic/customizable components
  • Limited language options on the agent portal
  • Cannot customize attachment fields in forms
  • Agent portal not yet available directly inside Teams (only the bot/end-user side is)
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Desk365 ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Desk365

Desk365 is a cloud-based helpdesk and ticketing platform from Kani Technologies that unifies support requests from Microsoft Teams, email, web widgets, and a customer portal into a single inbox. It combines workflow automation, SLA management, and an AI Agent/Copilot with native Microsoft 365 integrations (Teams, Entra ID, Power Automate, Power BI) aimed at IT and customer support teams already standardized on Microsoft tools.

A particularly good fit for: Organizations already standardized on Microsoft 365/Teams that want ticketing inside their existing chat tool IT and customer support teams that outgrew basic/free ticketing but don't need Zendesk- or ServiceNow-level complexity Small to mid-market teams wanting fast setup and minimal agent training

May be a poor fit if: Large enterprises needing deep, dynamic reporting/BI out of the box Teams requiring extensive native (non-Microsoft) integrations like Slack or Salesforce without relying on Power Automate as a bridge

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Desk365: Published starting price $144 per agent/month, billed annually

  • Standard$144 per agent/month, billed annually
  • Plus$264 per agent/month, billed annually
  • Premium$384 per agent/month, billed annually

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Desk365: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Microsoft Teams, Microsoft 365, Microsoft Entra ID, Microsoft Power Automate.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Desk365's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Microsoft Teams, Microsoft 365, Microsoft Entra ID support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Microsoft Teams, Microsoft 365, Microsoft Entra ID: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Desk365 product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website