AudyenseSide-by-side record
Desk365 vs. LivePerson
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
Desk365 starts at $144 per seat, versus LivePerson at Custom pricing.
Full comparison
Desk365from $144 per agent/month, billed annually | LivePersonfrom Custom pricing | |
|---|---|---|
| Audyense Score | 57AS*Fair | 26AS*Low |
| Positioning | AI-powered helpdesk built for Microsoft Teams and email support | Conversational customer engagement across messaging channels |
| Free tier | No | No |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | Enterprise |
| Pricing plans |
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| AI features | YesAI Agent for autonomous query resolution plus AI Copilot for response drafting, ticket summarization, and KB article generation; included from the Plus tier with usage-based AI credits. | — |
| Automation & macros | YesConfigurable automation macros triggered on ticket creation/update, plus time-based automations on higher tiers. | — |
| CSAT & satisfaction surveys | YesCSAT surveys included starting on the Plus plan. | — |
| Knowledge base & help center | YesInternal and customer-facing knowledge base with multi-brand portals and AI-assisted article generation. | — |
| Live chat & messaging | YesCustomizable live chat/web widget with canned responses, embeddable on websites and SharePoint sites. | — |
| Mobile app | PartialNo dedicated native iOS/Android app; mobile access is via responsive web apps and the Microsoft Teams mobile app/bot. | — |
| Omnichannel support | YesUnified inbox spanning Microsoft Teams, email, web widget, web forms, and customer portal. | — |
| Public API | YesDocumented REST API (v3, OpenAPI spec) available per-subdomain with an API key, requested via support. | — |
| Reporting & dashboards | PartialBasic reports on Standard, multiple dashboards on Plus+, but reviewers note reporting needs more dynamic/customizable components. | — |
| Shared inbox & ticketing | YesSingle unified inbox aggregating requests across all connected channels. | — |
| SLA management | YesSLA monitoring with reminders before due dates and infraction alerts, included from the Standard tier. | — |
| Omnichannel messaging | — | YesSupports web, app, SMS, social, WhatsApp, and more. |
| Agent workspace | — | YesGives agents a unified conversation view. |
| Bot builder | — | YesBuilds automated conversations across channels. |
| Knowledge AI | — | YesUses curated content for agent and bot answers. |
| Conversation analytics | — | YesAnalyzes sentiment, intents, and operations. |
| CRM synchronization | — | YesEmbeds context from CRM and enterprise systems. |
| Integration Hub | — | YesUses Workato and APIs for broader connectivity. |
| Generative AI | — | YesAdds summaries and agent-assist capabilities. |
| Integrations verified | — | 50+ |
| Aggregate rating | 4.9 · 12 reviews | — · No reviews yet |
| Integrations | Microsoft TeamsMicrosoft 365Microsoft Entra IDMicrosoft Power AutomateMicrosoft Power BIMicrosoft Copilot Studio+6 more | SalesforceMicrosoft DynamicsServiceNowOracleZendeskMedallia+12 more |
| Security & compliance | SOC 2 Type 2GDPR | SOC 2GDPR |
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| Visit Desk365 ↗ | Visit LivePerson ↗ |