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Side-by-side record

ContactPigeon vs. Zoom Phone

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

Zoom Phone starts at $1 per seat, versus ContactPigeon at $50. ContactPigeon carries the higher aggregate rating (5.0/5 vs 4.6/5). ContactPigeon lists more integrations (17+ vs 8+).

Full comparison

ContactPigeonfrom $50 per month
Zoom Phonefrom $1 per month
Audyense Score79ASStrong61AS*Fair
PositioningOmnichannel customer engagement platform built for e-commerce and retailZoom Phone?
Free tierNoNo
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-marketSMB, Mid-market, Enterprise
Pricing plans
  • Starter$50
  • Growth$99
  • Starting plan$1
  • Higher tiersCustom pricing
A/B testingYesNative multi-variate split testing for email and campaigns—
AI featuresYesMenura AI: predictive analytics, churn detection, AI personalization—
Audience segmentationYesAdvanced segmentation with built-in CDP unifying behavioral & transactional data—
Campaign analyticsYesReal-time reporting dashboards—
Email marketingYesCore channel with unlimited sends on both paid tiers—
Landing pages & formsYesDrag-and-drop landing page builder plus pop-up/signup forms—
Marketing automationYesCore product category: automated, triggered omnichannel journeys—
Public APIYesDocumented public API for read/write access—
SMS marketingYesSMS, WhatsApp, and Viber all native channels—
Social media managementPartialCovers Facebook/Meta paid ads only, not organic post scheduling—
Cloud PBX and VoIP calling—YesDocumented in the sourced profile.
Auto attendants and IVR—YesDocumented in the sourced profile.
Call queues and ring groups—YesDocumented in the sourced profile.
Global reach and BYOC—YesDocumented in the sourced profile.
Voicemail with transcription—YesDocumented in the sourced profile.
Call recording and monitoring—YesDocumented in the sourced profile.
AI Companion for calls—YesDocumented in the sourced profile.
Team SMS/MMS—YesDocumented in the sourced profile.
Zoom Workplace integration—YesDocumented in the sourced profile.
Call analytics and reporting—YesDocumented in the sourced profile.
Call delegation and shared lines—YesDocumented in the sourced profile.
Emergency services (E911) support—YesDocumented in the sourced profile.
Integrations verified17+8+
Aggregate rating5.0 · 294 reviews4.6 · 2.5k reviews
Integrations
ShopifyBigCommerceWooCommerceMagento (Adobe Commerce)NopCommercePrestaShop+11 more
SalesforceHubSpotHubSpot Marketing HubOutreachSlackOutlook+2 more
Security & compliance
GDPRISO 27001
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Pros
  • Strong automation and workflow builder supporting complex, multi-channel journeys.
  • Genuinely omnichannel: email, push, pop-ups, SMS/Viber/WhatsApp, and Facebook Ads all native.
  • Customer support is a standout, with a named account and customer-success manager.
  • Solid analytics and reporting dashboards for campaign and customer-behavior insight.
  • High-quality, reliable call audio across desktop, mobile, and desk phones. Very easy for end users to learn and for admins to deploy compared with legacy PBXs. Seamless integration with Zoom Meetings, Team Chat, and the broader Zoom Workplace platform. Competitive per-user
  • Documented capability: Cloud PBX and VoIP calling
  • Documented capability: Auto attendants and IVR
  • Names workflow connections including Salesforce, HubSpot, HubSpot Marketing Hub
Cons
  • UI/interface described by multiple reviewers as outdated.
  • Occasional performance lag, especially with segmentation and list updates.
  • Learning curve on advanced automation builder features for new users.
  • Minor friction points, like one-by-one image uploads with no drag-and-drop batch.
  • olidate voice, video, chat, and AI features on the Zoom platform, replace legacy PBXs, and support remote or hybrid workers with a cloud-based phone system. SMB Mid-market Enterprise IT Directors System Administrators Operations Managers Contact Center Leaders Sales and Support Managers Probably not for Businesses that require highly specialized, standalone contact center functionality or very deep third-party integrations beyond Zoom’s ecosystem, or organizations that must keep telephony entirely on-premises. Compare your options How Zoom Phone compares Within the cloud PBX and VoIP market, Zoom Phone competes directly with established UCaaS providers such as RingCentral, 8x8, Dialpad, Nextiva, and Microsoft Teams Phone. Compared with these competitors, Zoom Phone often stands out on price-to-feature ratio, especially for organizations that already use Zoom for meetings and collaboration. The tight integration with Zoom Workplace and AI Companion means users can place calls, escalate to video, chat, and collaborate in documents without switching tools, which can simplify user training and reduce IT overhead. Where some rivals like RingCentral or 8x8 currently lead is in the breadt
  • Pricing and usage limits should be checked against the exact plan
  • Fit is strongest for the stated SMB, Mid-market, Enterprise audience
  • Reported outcomes should be validated with the buyer's own data
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