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Side-by-side record

Chatwoot vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Chatwoot starts at Free per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.5/5).

Full comparison

Chatwootfrom Free
Splashtop Remote Supportfrom $25 per month
Audyense Score66ASFair29AS*Low
PositioningOpen-source, self-hostable customer support platform — an alternative to Intercom & ZendeskSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierYesYes
DeploymentCloud / SaaS, On-premiseCloud / SaaS
Best fitStartup, SMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Community (Self-hosted)Free
  • HackerFree
  • Startups$19
  • Business$39
  • Enterprise$99
  • Free or entry planFree
  • Higher tiersCustom pricing
Shared inbox & ticketingYesOmnichannel shared inbox is the core of the product, with assignment, private notes, and @mentions.—
Live chat & messagingYesCustomizable website live chat widget available on all tiers including the free plan.—
Knowledge base & help centerYesBuilt-in help center/knowledge base with AI-powered search (Startups tier and up).—
Omnichannel supportYesEmail, WhatsApp, Facebook, Instagram, Telegram, LINE, SMS, and API channels.—
Automation & macrosYesAutomation rules, macros, and canned responses; advanced automation on Business tier.—
CSAT & satisfaction surveysYesCSAT surveys and reports available from the Startups tier.—
SLA managementYesSLA management is available on the Business tier and above.—
AI featuresYesCaptain AI assistant and Copilot for automated replies and answer suggestions, metered by credits.—
Reporting & dashboardsPartialConversation/agent/inbox/CSAT reports and dashboards exist, but reviewers describe analytics as fairly basic.—
Public APIYesFull REST API and webhooks; API-first, open-source platform.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified40+—
Aggregate rating4.5 · 16 reviews8.9 · No reviews yet
Integrations
SlackDialogflowShopifyGoogle TranslateLinearWhatsApp+8 more
—
Security & compliance
SOC 2 Type IIGDPR
—
Pros
  • Open-source and self-hostable, giving full control over customer data and lower cost
  • Effective omnichannel shared inbox with private notes, assignment, tagging, and canned responses
  • Automation rules and workflow triggers reduce manual, repetitive support work
  • Strong value versus Intercom/Zendesk, with a free tier and free Community edition
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Self-hosted setup and ongoing maintenance require real engineering effort and can be finicky
  • Reporting and analytics are considered basic by some reviewers
  • UI/UX could be more polished in places
  • AI/automation capabilities are less advanced than some competitors
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Chatwoot ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Chatwoot

Chatwoot is an open-source, omnichannel customer engagement and support platform that unifies live chat, email, and social/messaging channels into a shared team inbox. It is available both as a managed cloud service and as a free, self-hostable Community edition under the MIT license, giving teams full control over their customer data. The platform adds a help center/knowledge base, automation, CSAT, reporting, and a Captain AI assistant for automating conversations.

A particularly good fit for: Startups and SMBs wanting an affordable omnichannel support desk Teams needing data control or self-hosting for privacy/compliance reasons Developers who want an extensible, API-first, open-source platform

May be a poor fit if: Teams without engineering resources to run and maintain a self-hosted deployment Buyers needing deep, enterprise-grade analytics out of the box

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Chatwoot: Published starting price Free

  • Community (Self-hosted)Free
  • HackerFree
  • Startups$19 per agent/month (billed annually)
  • Business$39 per agent/month (billed annually)
  • Enterprise$99 per agent/month (billed annually)

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Chatwoot: Shared inbox & ticketing, Live chat & messaging, Knowledge base & help center, Omnichannel support, Automation & macros Integrations include Slack, Dialogflow, Shopify, Google Translate.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Chatwoot's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Dialogflow, Shopify support the sync direction, permissions, and volume we need?
  • Will the deployment and data-residency model meet our security and procurement requirements?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Dialogflow, Shopify: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Chatwoot product site, G2, Reddit (self-hosting discussion); Splashtop Remote Support product site, FinancesOnline review, Vendor website