Side-by-side record

Chatwoot vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Chatwoot starts at Free per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.5/5).

Full comparison

	Chatwootfrom Free	ScreenConnectfrom $27 per month
Audyense Score	66ASFair	29AS*Low
Positioning	Open-source, self-hostable customer support platform — an alternative to Intercom & Zendesk	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	Yes	Yes
Deployment	Cloud / SaaS, On-premise	Cloud / SaaS
Best fit	Startup, SMB, Mid-market, Enterprise	Startup, SMB, Mid-market
Pricing plans	Community (Self-hosted)Free HackerFree Startups$19 Business$39 Enterprise$99	Free or entry planFree Higher tiersCustom pricing
Shared inbox & ticketing	YesOmnichannel shared inbox is the core of the product, with assignment, private notes, and @mentions.	—
Live chat & messaging	YesCustomizable website live chat widget available on all tiers including the free plan.	—
Knowledge base & help center	YesBuilt-in help center/knowledge base with AI-powered search (Startups tier and up).	—
Omnichannel support	YesEmail, WhatsApp, Facebook, Instagram, Telegram, LINE, SMS, and API channels.	—
Automation & macros	YesAutomation rules, macros, and canned responses; advanced automation on Business tier.	—
CSAT & satisfaction surveys	YesCSAT surveys and reports available from the Startups tier.	—
SLA management	YesSLA management is available on the Business tier and above.	—
AI features	YesCaptain AI assistant and Copilot for automated replies and answer suggestions, metered by credits.	—
Reporting & dashboards	PartialConversation/agent/inbox/CSAT reports and dashboards exist, but reviewers describe analytics as fairly basic.	—
Public API	YesFull REST API and webhooks; API-first, open-source platform.	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	40+	—
Aggregate rating	4.5 · 16 reviews	9.0 · No reviews yet
Integrations	SlackDialogflowShopifyGoogle TranslateLinearWhatsApp+8 more	—
Security & compliance	SOC 2 Type IIGDPR	—
Pros	Open-source and self-hostable, giving full control over customer data and lower cost Effective omnichannel shared inbox with private notes, assignment, tagging, and canned responses Automation rules and workflow triggers reduce manual, repetitive support work Strong value versus Intercom/Zendesk, with a free tier and free Community edition	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Self-hosted setup and ongoing maintenance require real engineering effort and can be finicky Reporting and analytics are considered basic by some reviewers UI/UX could be more polished in places AI/automation capabilities are less advanced than some competitors	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Chatwoot ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Chatwoot

Chatwoot is an open-source, omnichannel customer engagement and support platform that unifies live chat, email, and social/messaging channels into a shared team inbox. It is available both as a managed cloud service and as a free, self-hostable Community edition under the MIT license, giving teams full control over their customer data. The platform adds a help center/knowledge base, automation, CSAT, reporting, and a Captain AI assistant for automating conversations.

A particularly good fit for: Startups and SMBs wanting an affordable omnichannel support desk Teams needing data control or self-hosting for privacy/compliance reasons Developers who want an extensible, API-first, open-source platform

May be a poor fit if: Teams without engineering resources to run and maintain a self-hosted deployment Buyers needing deep, enterprise-grade analytics out of the box

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Chatwoot: Published starting price Free

Community (Self-hosted)Free
HackerFree
Startups$19 per agent/month (billed annually)
Business$39 per agent/month (billed annually)
Enterprise$99 per agent/month (billed annually)

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Chatwoot: Shared inbox & ticketing, Live chat & messaging, Knowledge base & help center, Omnichannel support, Automation & macros Integrations include Slack, Dialogflow, Shopify, Google Translate.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does Chatwoot's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for Slack, Dialogflow, Shopify support the sync direction, permissions, and volume we need?
Will the deployment and data-residency model meet our security and procurement requirements?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Slack, Dialogflow, Shopify: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Chatwoot product site, G2, Reddit (self-hosting discussion); ScreenConnect product site, FinancesOnline review, Vendor website