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Side-by-side record

Chatbase vs. Smartsupp

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

Smartsupp starts at Free per seat, versus Chatbase at $32. Chatbase carries the higher aggregate rating (4.8/5 vs 4.7/5).

Full comparison

Chatbasefrom $32 per month
Smartsuppfrom Free
Audyense Score59AS*Fair75ASStrong
PositioningAI agents for customer experience and support, trained on your own dataLive chat and AI agents that turn visitors into customers
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • FreeFree
  • Hobby$32
  • Standard$120
  • Pro$400
  • FreeFree
  • Solo$17
  • Plus$25
  • Expert$83
  • Enterprise$280
AI features—YesAI reply assists on every paid tier plus a dedicated Mira AI agent trained on the site/product catalog.
Public API—YesDocumented REST API and webhooks plus a Mobile SDK; API access gated to the Plus tier and above.
Reporting & dashboards—YesStatistics dashboard covering conversation volume, response time, CSAT, and per-agent stats (Solo tier up).
Mobile app—YesNative iOS and Android apps exist for chatting and monitoring visitors/stats on the go.
Shared inbox & ticketing—YesMulti-operator shared conversation inbox with team features on Plus and Expert tiers.
Live chat & messaging—YesCore product: real-time website live chat widget with visitor tracking and behavior recording.
Knowledge base & help center—PartialA knowledge base exists mainly to train the Mira AI agent rather than as a standalone public help-center product.
Omnichannel support—PartialUnifies live chat, WhatsApp, Facebook Messenger, and email, but no native voice/phone or SMS channel.
Automation & macros—YesAutomated message triggers, rule-based chatbot workflows with conditions, and automation templates.
CSAT & satisfaction surveys—YesBuilt-in post-chat customer satisfaction rating, with average rating surfaced in the statistics dashboard.
SLA management—NoNo dedicated SLA or escalation-management feature in any plan.
Integrations verified—15+
Aggregate rating4.8 · 19 reviews4.7 · 1.0k reviews
Integrations
SlackWhatsAppZendeskStripe
ShopifyWordPressWooCommercePrestaShopMagentoWix+9 more
Security & compliance
SOC 2 Type IIGDPRHIPAA
GDPR
Pros—
  • Fast, low-friction setup and an intuitive dashboard (G2: 9.2 ease-of-setup, 9.3 ease-of-use)
  • Genuine free-forever plan covering live chat, WhatsApp, and Messenger for very small sites
  • Deep e-commerce/CMS integration coverage (80+ platforms including Shopify, WooCommerce, Magento, PrestaShop)
  • Detailed visitor tracking and behavior recording give agents useful context mid-conversation
Cons—
  • Pricing frustration is a recurring theme, especially on Trustpilot, as teams outgrow free/entry-tier limits
  • No dedicated SLA management, and weaker ticketing/routing versus Zendesk or Intercom for complex support operations
  • Mobile apps (iOS/Android) lag the desktop dashboard in feature completeness, per reviewer feedback
  • Some Capterra reviewers report friction managing multiple domains/sites under a single account
Visit Chatbase ↗Visit Smartsupp ↗