AudyenseSide-by-side record
SunView Software ChangeGear Service Desk vs. Replicon
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
Replicon starts at $5 per seat, versus SunView Software ChangeGear Service Desk at Custom pricing.
Full comparison
SunView Software ChangeGear Service Deskfrom Custom pricing | Repliconfrom $5 per month | |
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| Audyense Score | 15AS*Low | 29AS*Low |
| Positioning | The ChangeGear Enterprise Service Desk is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, man | Replicon is an all-in-one time tracking suite built to make project management more efficient, improve profits, and make faster business decisions. |
| Free tier | No | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | Startup, SMB, Mid-market |
| Pricing plans |
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| Organization has a first generation ITSM platform (BMC, HP, FrontRange, CA) that are complex to mange, costly to support, and are inflexible. They need to reduce costs and improve flexibility of service desk | YesDocumented in the researched product page. | — |
| Organization has a low IT maturity level and wants to implement IT best practices (ITIL) to improve IT efficiencies. Need a solution to accelerate adoption of ITIL | YesDocumented in the researched product page. | — |
| Organization has existing home grown or commercial help desk system and needs a more robust solution to meet the needs of the business | YesDocumented in the researched product page. | — |
| Easy to Use – intuitive interface makes it easy to learn for staff and end users | YesDocumented in the researched product page. | — |
| Simple to Deploy – deploy in days, not months | YesDocumented in the researched product page. | — |
| Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions | YesDocumented in the researched product page. | — |
| Artificial Intelligence & Machine Learning – smarter automations, predictions, and increased end user satisfaction | YesDocumented in the researched product page. | — |
| Seamless Integration – easily integrate with other systems or processes | YesDocumented in the researched product page. | — |
| Flexibility – quickly adapt processes to meet your business needs without coding | YesDocumented in the researched product page. | — |
| ITIL Alignment – out-of-the-box ITIL workflows for fast ROI | YesDocumented in the researched product page. | — |
| Cloud or On-Premises – flexible delivery options to meet your needs | YesDocumented in the researched product page. | — |
| Reduce cost and complexity of service desk solution | YesDocumented in the researched product page. | — |
| Increase end-user satisfaction | YesDocumented in the researched product page. | — |
| Improve ability to meet service level agreements | YesDocumented in the researched product page. | — |
| Projects | — | YesDocumented in the independently researched profile. |
| Project management | — | YesDocumented in the independently researched profile. |
| Task management | — | YesDocumented in the independently researched profile. |
| Client Management | — | YesDocumented in the independently researched profile. |
| Program Management | — | YesDocumented in the independently researched profile. |
| Estimate management | — | YesDocumented in the independently researched profile. |
| Cost normalization | — | YesDocumented in the independently researched profile. |
| Custom fields for projects | — | YesDocumented in the independently researched profile. |
| Tasks | — | YesDocumented in the independently researched profile. |
| and clients | — | YesDocumented in the independently researched profile. |
| User/department assignments | — | YesDocumented in the independently researched profile. |
| Billing and invoicing | — | YesDocumented in the independently researched profile. |
| Billable/non-billable selection | — | YesDocumented in the independently researched profile. |
| Billing and invoicing management | — | YesDocumented in the independently researched profile. |
| Integrations verified | — | — |
| Aggregate rating | — · No reviews yet | 9.0 · No reviews yet |
| Integrations | — | — |
| Security & compliance | — | — |
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| Visit SunView Software ChangeGear Service Desk ↗ | Visit Replicon ↗ |