AudyenseSide-by-side record
Avaya Aura Call Center Elite vs. ScreenConnect
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
Avaya Aura Call Center Elite starts at $18 per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 7.1/5).
Full comparison
Avaya Aura Call Center Elitefrom $18 per month | ScreenConnectfrom $27 per month | |
|---|---|---|
| Audyense Score | 29AS*Low | 29AS*Low |
| Positioning | Avaya Aura Call Center Elite is renowned all over the globe for its advanced communications products and services. | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Free tier | Yes | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | Startup, SMB, Mid-market |
| Pricing plans |
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| Inbound | YesDocumented in the independently researched profile. | — |
| ACD (Automatic Call Distribution) System | YesDocumented in the independently researched profile. | — |
| Call Queue Management | YesDocumented in the independently researched profile. | — |
| CTI (Computer Telephony Integration) | YesDocumented in the independently researched profile. | — |
| IVR (Interactive Voice Response) | YesDocumented in the independently researched profile. | — |
| Skills-based routing | YesDocumented in the independently researched profile. | — |
| Outbound | YesDocumented in the independently researched profile. | — |
| Auto Dialer | YesDocumented in the independently researched profile. | — |
| Campaign management | YesDocumented in the independently researched profile. | — |
| Outbound IVR | YesDocumented in the independently researched profile. | — |
| Predictive dialer | YesDocumented in the independently researched profile. | — |
| Preview Dialer | YesDocumented in the independently researched profile. | — |
| Progressive Dialer | YesDocumented in the independently researched profile. | — |
| Blended | YesDocumented in the independently researched profile. | — |
| Multiple agents | — | YesDocumented in the independently researched profile. |
| Remote Support | — | YesDocumented in the independently researched profile. |
| No interruptions | — | YesDocumented in the independently researched profile. |
| Secure information | — | YesDocumented in the independently researched profile. |
| Automated reconnection | — | YesDocumented in the independently researched profile. |
| Cross-platform compatibility | — | YesDocumented in the independently researched profile. |
| Browser extensions | — | YesDocumented in the independently researched profile. |
| Remote access | — | YesDocumented in the independently researched profile. |
| Unattended access | — | YesDocumented in the independently researched profile. |
| Simplified transfer of files | — | YesDocumented in the independently researched profile. |
| Roles & permissions | — | YesDocumented in the independently researched profile. |
| Shared toolbox | — | YesDocumented in the independently researched profile. |
| Remote meetings | — | YesDocumented in the independently researched profile. |
| Customization & branding | — | YesDocumented in the independently researched profile. |
| Integrations verified | — | — |
| Aggregate rating | 7.1 · No reviews yet | 9.0 · No reviews yet |
| Integrations | — | — |
| Security & compliance | — | — |
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| Visit Avaya Aura Call Center Elite ↗ | Visit ScreenConnect ↗ |