AudyenseSide-by-side record
Agiloft Agile Service Desk Suite vs. ScreenConnect
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
ScreenConnect starts at $27 per seat, versus Agiloft Agile Service Desk Suite at $45. ScreenConnect carries the higher aggregate rating (9.0/5 vs 8.8/5).
Full comparison
Agiloft Agile Service Desk Suitefrom $45 per month | ScreenConnectfrom $27 per month | |
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| Audyense Score | 29AS*Low | 29AS*Low |
| Positioning | Agiloft Agile Service Desk Suite is a host of integrated service desk tools for efficient and alert operations. | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Free tier | Yes | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | Startup, SMB, Mid-market |
| Pricing plans |
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| Self Service Portal | YesDocumented in the independently researched profile. | — |
| Integrated Live Chat | YesDocumented in the independently researched profile. | — |
| Customizable End User Interface | YesDocumented in the independently researched profile. | — |
| Escalation Rules | YesDocumented in the independently researched profile. | — |
| Workflows & Templates | YesDocumented in the independently researched profile. | — |
| Graphical Workflow Editor | YesDocumented in the independently researched profile. | — |
| Granular Permission Controls | YesDocumented in the independently researched profile. | — |
| Management Dashboards | YesDocumented in the independently researched profile. | — |
| Graphical Charts & Reports | YesDocumented in the independently researched profile. | — |
| Integrated Customer Surveys | YesDocumented in the independently researched profile. | — |
| Internal Help Desk | YesDocumented in the independently researched profile. | — |
| Full Historical Audit | YesDocumented in the independently researched profile. | — |
| Automatic License Alerts | YesDocumented in the independently researched profile. | — |
| Single Sign-On | YesDocumented in the independently researched profile. | — |
| Multiple agents | — | YesDocumented in the independently researched profile. |
| Remote Support | — | YesDocumented in the independently researched profile. |
| No interruptions | — | YesDocumented in the independently researched profile. |
| Secure information | — | YesDocumented in the independently researched profile. |
| Automated reconnection | — | YesDocumented in the independently researched profile. |
| Cross-platform compatibility | — | YesDocumented in the independently researched profile. |
| Browser extensions | — | YesDocumented in the independently researched profile. |
| Remote access | — | YesDocumented in the independently researched profile. |
| Unattended access | — | YesDocumented in the independently researched profile. |
| Simplified transfer of files | — | YesDocumented in the independently researched profile. |
| Roles & permissions | — | YesDocumented in the independently researched profile. |
| Shared toolbox | — | YesDocumented in the independently researched profile. |
| Remote meetings | — | YesDocumented in the independently researched profile. |
| Customization & branding | — | YesDocumented in the independently researched profile. |
| Integrations verified | — | — |
| Aggregate rating | 8.8 · No reviews yet | 9.0 · No reviews yet |
| Integrations | — | — |
| Security & compliance | — | — |
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| Visit Agiloft Agile Service Desk Suite ↗ | Visit ScreenConnect ↗ |