Audyense
Smartsupp
Atención al Cliente · www.smartsupp.com
Resumen
Smartsupp is a Czech-based live chat, chatbot, and AI agent platform built mainly for small e-commerce and SMB websites. It combines a website chat widget with WhatsApp and Facebook Messenger integration, visitor behavior tracking, and an AI agent (Mira) trained on a store's own product catalog to answer routine customer questions automatically.
El problema que resuelve Smartsupp
Small e-commerce and SMB websites often lose sales because visitors leave before anyone answers a question, but hiring a full support team or adopting an enterprise helpdesk is overkill for their size. Smartsupp solves this with a free-to-start live chat widget spanning web, WhatsApp, and Messenger, paired with an AI agent (Mira) trained on the store's own product catalog to answer routine questions instantly — letting small teams capture and convert visitors without the SLA and ticketing overhead they don't need.
Contexto para decidir
Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.
- Precio de entrada publicado: Free. Confirma límites de usuarios, uso y funciones por plan.
- Despliegue: cloud. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
- Integraciones verificadas: Shopify, WordPress, WooCommerce, PrestaShop, Magento, Wix. Valida el sentido de sincronización y los límites del plan elegido.
- La ficha se comprobó por última vez el 30/7/2026; los precios y las funciones pueden cambiar.
Cómo evaluar Smartsupp
Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.
Encaje de flujo
El registro la considera especialmente adecuada para Small e-commerce stores wanting live chat plus WhatsApp/Messenger running for free or cheap, Small support/sales teams (1-10 agents) that want an AI agent trained on their own product catalog to deflect FAQ volume, Businesses on major storefront/CMS platforms (Shopify, WooCommerce, PrestaShop, WordPress, Wix) needing a fast native install. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.
Preguntas del piloto
- ¿Puede Smartsupp completar el flujo crítico sin trabajo manual fuera de la herramienta?
- ¿Las conexiones registradas (Shopify, WordPress, WooCommerce, PrestaShop) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
- ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?
Evidencia y vigencia
Esta ficha se comprobó el 30/7/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.
Ideal para
- Small e-commerce stores wanting live chat plus WhatsApp/Messenger running for free or cheap
- Small support/sales teams (1-10 agents) that want an AI agent trained on their own product catalog to deflect FAQ volume
- Businesses on major storefront/CMS platforms (Shopify, WooCommerce, PrestaShop, WordPress, Wix) needing a fast native install
No encaja si
- Enterprise support orgs needing formal SLA management or complex multi-channel ticket routing
- Teams wanting a full public-facing help center/knowledge-base product, since Smartsupp's knowledge base mainly feeds its AI agent
Precios
Free
FreeForever-free plan for a single operator to run basic live chat, WhatsApp, and Messenger support.
- 1 operator
- 25 conversations/month
- 14-day conversation history
- Live chat + WhatsApp + Messenger
- Basic visitor info
- Mobile app access
Solo
$17 per month, billed annually ($24/mo billed monthly)For a single agent who needs unlimited conversations plus email and basic automation.
- 1 operator
- Unlimited conversations
- All channels + 3 email addresses
- 50 AI reply assists/month
- 1-year conversation history
- Customer satisfaction rating
Plus
$25 per month, billed annually ($35/mo billed monthly)Most popular plan for small teams wanting automated workflows and API access.
- 3 operators
- Unlimited conversations
- All channels + 10 email addresses
- 250 AI reply assists/month
- Automated workflows + templates
- MCP & API access
Expert
$83 per month, billed annually ($117/mo billed monthly)For growing support teams needing more agents, deeper history, and premium support.
- 5+ operators (upgradable)
- All channels + 50 email addresses
- 500 AI reply assists/month
- Premium support
- Automatic tagging & visitor filters
- 3-year conversation history
Enterprise
$280 per month, starting price (custom)Custom plan for larger accounts needing dedicated support and custom setup.
- Custom operator limits
- Dedicated account manager
- Custom setup and integrations
- API & data exports
- Wire-transfer billing
- Implementation assistance and team training
Funciones
Integraciones
Seguridad y cumplimiento
Pros y contras
Pros
- Fast, low-friction setup and an intuitive dashboard (G2: 9.2 ease-of-setup, 9.3 ease-of-use)
- Genuine free-forever plan covering live chat, WhatsApp, and Messenger for very small sites
- Deep e-commerce/CMS integration coverage (80+ platforms including Shopify, WooCommerce, Magento, PrestaShop)
- Detailed visitor tracking and behavior recording give agents useful context mid-conversation
Contras
- Pricing frustration is a recurring theme, especially on Trustpilot, as teams outgrow free/entry-tier limits
- No dedicated SLA management, and weaker ticketing/routing versus Zendesk or Intercom for complex support operations
- Mobile apps (iOS/Android) lag the desktop dashboard in feature completeness, per reviewer feedback
- Some Capterra reviewers report friction managing multiple domains/sites under a single account
Qué muestra el registro
Reviewers on G2 and Capterra consistently praise how quickly Smartsupp can be set up (G2 scores it 9.2 for ease of setup, 9.3 for ease of use) and highlight the detailed visitor information available mid-chat. Trustpilot reviews (3.7/5) are notably harsher, with pricing and free-plan limits as the dominant complaint as usage grows.
Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.
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