| Audyense Score | 75ASSólido | 29AS*Bajo |
| Posicionamiento | Live chat and AI agents that turn visitors into customers | Vision Helpdesk is an all-in-one help desk platform for businesses of all sizes. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - FreeFree
- Solo$17
- Plus$25
- Expert$83
- Enterprise$280
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI reply assists on every paid tier plus a dedicated Mira AI agent trained on the site/product catalog. | — |
| Automation & macros | SíAutomated message triggers, rule-based chatbot workflows with conditions, and automation templates. | — |
| CSAT & satisfaction surveys | SíBuilt-in post-chat customer satisfaction rating, with average rating surfaced in the statistics dashboard. | — |
| Knowledge base & help center | ParcialA knowledge base exists mainly to train the Mira AI agent rather than as a standalone public help-center product. | — |
| Live chat & messaging | SíCore product: real-time website live chat widget with visitor tracking and behavior recording. | — |
| Mobile app | SíNative iOS and Android apps exist for chatting and monitoring visitors/stats on the go. | — |
| Omnichannel support | ParcialUnifies live chat, WhatsApp, Facebook Messenger, and email, but no native voice/phone or SMS channel. | — |
| Public API | SíDocumented REST API and webhooks plus a Mobile SDK; API access gated to the Plus tier and above. | — |
| Reporting & dashboards | SíStatistics dashboard covering conversation volume, response time, CSAT, and per-agent stats (Solo tier up). | — |
| Shared inbox & ticketing | SíMulti-operator shared conversation inbox with team features on Plus and Expert tiers. | — |
| SLA management | NoNo dedicated SLA or escalation-management feature in any plan. | — |
| 3rd party single login and integrations | — | SíDocumented in the independently researched profile. |
| Automation | — | SíDocumented in the independently researched profile. |
| workflow | — | SíDocumented in the independently researched profile. |
| and escalations | — | SíDocumented in the independently researched profile. |
| Blabby – private social hub for your staff members | — | SíDocumented in the independently researched profile. |
| Calendar and task Management | — | SíDocumented in the independently researched profile. |
| Client Management | — | SíDocumented in the independently researched profile. |
| E-Mail parsing | — | SíDocumented in the independently researched profile. |
| Integration with several scripts | — | SíDocumented in the independently researched profile. |
| Manage multiple companies support | — | SíDocumented in the independently researched profile. |
| Multi-channel – Facebook | — | SíDocumented in the independently researched profile. |
| Twitter | — | SíDocumented in the independently researched profile. |
| phone | — | SíDocumented in the independently researched profile. |
| Chat | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 15+ | — |
| Valoración agregada | 4.7 · 1.0k reviews | 9.2 · No reviews yet |
| Integraciones | ShopifyWordPressWooCommercePrestaShopMagentoWix+9 más | — |
| Seguridad y cumplimiento | GDPR | — |
| Pros | - +Fast, low-friction setup and an intuitive dashboard (G2: 9.2 ease-of-setup, 9.3 ease-of-use)
- +Genuine free-forever plan covering live chat, WhatsApp, and Messenger for very small sites
- +Deep e-commerce/CMS integration coverage (80+ platforms including Shopify, WooCommerce, Magento, PrestaShop)
- +Detailed visitor tracking and behavior recording give agents useful context mid-conversation
| - +Independent review documents a concrete business workflow
- +Documented capability: 3rd party single login and integrations
- +Documented capability: Automation
- +Documented capability: workflow
- +Documented capability: and escalations
|
| Contras | - −Pricing frustration is a recurring theme, especially on Trustpilot, as teams outgrow free/entry-tier limits
- −No dedicated SLA management, and weaker ticketing/routing versus Zendesk or Intercom for complex support operations
- −Mobile apps (iOS/Android) lag the desktop dashboard in feature completeness, per reviewer feedback
- −Some Capterra reviewers report friction managing multiple domains/sites under a single account
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense