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Vtiger

Ventas y CRM · www.vtiger.com

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Resumen

Vtiger is an all-in-one CRM that combines sales force automation, marketing, help desk, and inventory management in a single platform. Originally forked from SugarCRM in 2004, it targets SMBs and mid-market teams that want broad functionality without stitching together separate point tools.

El problema que resuelve Vtiger

Small and mid-market businesses often end up paying for separate sales CRM, marketing automation, help desk, and inventory tools, then spend extra on integration or customization consultants to make them work together. Vtiger solves this by bundling all of these into one customizable, no-code platform with a genuine free tier, at a price point well below assembling the equivalent point-tool stack.

Contexto para decidir

Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.

  • Precio de entrada publicado: Free. Confirma límites de usuarios, uso y funciones por plan.
  • Despliegue: cloud, on_premise. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
  • Integraciones verificadas: Google Workspace (Gmail, Calendar, Contacts, Meet, Drive, Sheets), Microsoft Outlook, Microsoft Teams, WhatsApp, Zapier, DocuSign. Valida el sentido de sincronización y los límites del plan elegido.
  • La ficha se comprobó por última vez el 31/7/2026; los precios y las funciones pueden cambiar.

Cómo evaluar Vtiger

Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.

Encaje de flujo

El registro la considera especialmente adecuada para SMBs wanting sales, marketing, and help desk unified in one system instead of buying separate tools, Budget-conscious teams that need deep no-code customization (fields, modules, workflows), Businesses that want to trial a full-featured CRM free before committing spend. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.

Preguntas del piloto

  • ¿Puede Vtiger completar el flujo crítico sin trabajo manual fuera de la herramienta?
  • ¿Las conexiones registradas (Google Workspace (Gmail, Calendar, Contacts, Meet, Drive, Sheets), Microsoft Outlook, Microsoft Teams, WhatsApp) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
  • ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?

Evidencia y vigencia

Esta ficha se comprobó el 31/7/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.

Ideal para

  • SMBs wanting sales, marketing, and help desk unified in one system instead of buying separate tools
  • Budget-conscious teams that need deep no-code customization (fields, modules, workflows)
  • Businesses that want to trial a full-featured CRM free before committing spend

No encaja si

  • Teams that expect a polished, modern UI out of the box
  • Mobile-first sales teams relying heavily on the native app for daily work

Por qué está listada

  • All-in-one CRM covering sales, marketing, and support in one platform
  • Genuine free tier plus deep no-code customization at a low price point
  • Established vendor (since 2004) with 300,000+ businesses and ISO 27001/27701 certification

Precios

One Pilot

Free

Free plan for up to 10 users to run basic CRM, help desk, and light marketing.

  • Lead and contact management with duplicate prevention
  • Email campaigns up to 1,000/month
  • Basic project management with Gantt view
  • Sales pipeline with customizable stages
  • Help desk with SLA tracking
  • 3 GB storage

One Growth

$12 per_user_per_month

Entry paid tier adding AI, marketing, and billing basics for growing teams.

  • Predictive and generative AI capabilities
  • Lead auto-assignment and routing
  • Multiple sales pipelines with playbooks
  • 5,000 marketing emails/month
  • Customer portal and FAQs
  • Invoicing and sales orders

One Professional

$30 per_user_per_month

Most popular tier, adding forecasting, scoring, and support automation.

  • Lead and engagement scoring
  • Sales forecasting and quotas
  • 20,000 campaign emails/month
  • Social ticketing and round-robin assignment
  • Live web chat
  • Process designer for workflow automation

One Enterprise

$42 per_user_per_month

Adds multi-currency, internal ticketing, and service operations features.

  • Multi-currency support
  • Internal ticketing system for employees
  • Work order management
  • Automated time tracking and billing
  • Project templates and analytics

One AI

$50 per_user_per_month

Top tier centered on advanced generative and predictive AI tooling.

  • Voice assistant integration
  • Generative AI Designer
  • Predictive AI Designer
  • Chatbot with prompt builder
  • Enterprise-grade AI features

Funciones

AI featuresOne AI tier adds generative/predictive AI designers and a chatbot; lower tiers include basic predictive/generative AI.
Custom objectsCustom modules, fields, and layouts can be built without code.
Email & calendar syncTwo-way sync with Gmail and Outlook for email and calendar.
Lead scoringLead and engagement scoring included from the One Professional tier up.
Mobile appNative iOS/Android apps exist but reviewers report bugs and a feature gap versus the web app.
Native callingCalling works through connected telephony providers (e.g., Twilio) rather than a built-in dialer.
Public APIDocumented REST API for custom integrations and developer extensions.
Reporting & dashboardsBuilt-in reports and dashboards, though performance can lag on large datasets.
Sales forecastingSales forecasting and quota tracking included from One Professional up.
Workflow automationProcess designer enables no-code workflow and approval automation.

Integraciones

Google Workspace (Gmail, Calendar, Contacts, Meet, Drive, Sheets)Microsoft OutlookMicrosoft TeamsWhatsAppZapierDocuSignMailchimpQuickBooksXeroTwilioPayPalDropboxMagentoStripeFacebook

Seguridad y cumplimiento

ISO/IEC 27001ISO/IEC 27701GDPRSOC 2 (infrastructure)PCI DSSHIPAA (infrastructure)

Pros y contras

Pros

  • Deep customization of fields, modules, layouts, and workflows without code
  • All-in-one scope (CRM, marketing, help desk, inventory) avoids paying for multiple separate tools
  • Competitive, transparent pricing relative to the feature set
  • Free Pilot plan allows risk-free evaluation before purchase

Contras

  • UI feels dated and has a steeper learning curve than newer competitors
  • Mobile app trails the web app in features and has reported bugs
  • Zapier and other integrations can have field-mapping issues
  • Performance can slow down with heavier reporting or larger datasets

Qué muestra el registro

4.3/5
412 reviews agregadasÚltima comprobación 2026-07-31
G2 ↗Capterra ↗

Reviewers on G2 and Capterra consistently praise Vtiger's affordability, deep customization, and all-in-one feature breadth, while citing a dated UI, a weaker mobile app, and occasional integration friction.

Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.

Reseñas de usuarios

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