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Userback

Diseño y Producto · www.userback.io

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Resumen

Userback is a visual feedback and bug-reporting platform that lets product, dev, and support teams capture screenshots, screen recordings, session replays, and console and network logs directly from users or QA testers. It centralizes feedback collection through widgets, surveys, a feature portal, and a browser extension, with two-way sync into issue trackers like Jira and GitHub. It is positioned for SaaS companies and agencies that need faster, more precise bug reports and client feedback than email or spreadsheets.

El problema que resuelve Userback

Product and dev teams often get bug reports and client feedback as vague, screenshot-less emails or Slack messages that lack the technical context needed to reproduce an issue. Userback solves this by letting anyone annotate a screenshot, record their screen, or leave a comment directly on the live page, automatically attaching console logs, network requests, and a session replay, then syncing the report two-way into Jira, ClickUp, or GitHub.

Contexto para decidir

Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.

  • Precio de entrada publicado: Free. Confirma límites de usuarios, uso y funciones por plan.
  • Despliegue: cloud. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
  • Integraciones verificadas: Jira, GitHub, GitLab, Slack, Microsoft Teams, Asana. Valida el sentido de sincronización y los límites del plan elegido.
  • La ficha se comprobó por última vez el 1/8/2026; los precios y las funciones pueden cambiar.

Cómo evaluar Userback

Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.

Encaje de flujo

El registro la considera especialmente adecuada para SaaS product and dev teams that need precise, visually-annotated bug reports instead of vague email descriptions, Agencies and freelancers collecting client feedback and approvals on websites, designs, or PDFs from non-technical stakeholders, Teams wanting feedback synced two-way into existing trackers like Jira, ClickUp, Linear, or GitHub. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.

Preguntas del piloto

  • ¿Puede Userback completar el flujo crítico sin trabajo manual fuera de la herramienta?
  • ¿Las conexiones registradas (Jira, GitHub, GitLab, Slack) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
  • ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?

Evidencia y vigencia

Esta ficha se comprobó el 1/8/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.

Ideal para

  • SaaS product and dev teams that need precise, visually-annotated bug reports instead of vague email descriptions
  • Agencies and freelancers collecting client feedback and approvals on websites, designs, or PDFs from non-technical stakeholders
  • Teams wanting feedback synced two-way into existing trackers like Jira, ClickUp, Linear, or GitHub

No encaja si

  • Teams needing an actual design or prototyping tool, or a full product-roadmap and PM suite
  • Enterprise buyers wanting a long, mature review track record outside G2 and Capterra

Precios

Free Forever

Free

Core visual feedback collection for small teams.

  • 2 seats, 2 feedback projects
  • Unlimited feedback collection
  • 7-day feedback retention
  • All core widget features

Team

$29 per month, billed annually

For growing teams that need PM integrations and unlimited feedback history.

  • 5 seats, 5 feedback projects
  • Unlimited feedback retention
  • Jira and ClickUp integrations
  • Customizable feedback widgets

Business

$79 per month, billed annually

For teams that want AI-assisted triage, session replay, and developer diagnostics.

  • Unlimited seats, 25 projects
  • AI feedback and insights
  • Console logs, network requests, and session replays
  • JavaScript SDK and user surveys

Business Plus

$159 per month, billed annually

For larger teams needing mobile SDKs, deeper integrations, and API access.

  • Unlimited seats, 50 projects
  • Mobile SDK for iOS and Android
  • Intercom and Zendesk integrations
  • REST API and webhooks

Funciones

AI featuresAI Assist auto-classifies, titles, and sentiment-scores incoming feedback on Business tier+
Design systems / component librariesNot a design tool; no component or design-system management
Mobile appNo standalone Userback app; only a Mobile SDK embedded in customers' own apps
PrototypingNot a prototyping tool
Public APIDocumented REST API and webhooks, included from the Business Plus tier
Real-time collaborationSlack and Teams notifications with reply threads, but no live multiplayer canvas
Product roadmappingOptional paid Feature Portal add-on supports a public roadmap and voting
Templates libraryNo design or PM template library found
Version historyNo version-history feature documented
Whiteboarding & diagrammingNot a whiteboard tool

Integraciones

JiraGitHubGitLabSlackMicrosoft TeamsAsanaAzure DevOpsBasecampClickUpIntercomLinearMonday.comNotionTrelloWrikeZapierZendeskTeamworkWordPressModel Context Protocol (MCP)

Seguridad y cumplimiento

SOC 2 Type IIGDPR

Pros y contras

Pros

  • Annotation and screenshot markup tools are accurate and easy for non-technical clients to use
  • Fast, responsive support team that actively ships requested features
  • Centralizes feedback and cuts down email back-and-forth between clients or testers and dev teams
  • Strong two-way integrations plus session replay and console/network log capture for developers

Contras

  • Chrome extension is limited, for example not easily switching between projects
  • Mobile web and app experience for submitting feedback is reportedly weak
  • Some integrations are one-directional rather than fully two-way
  • Widget customization and positioning have limited flexibility

Qué muestra el registro

4.7/5
241 reviews agregadasÚltima comprobación 2026-08-01
G2 ↗Capterra ↗

Rated 4.7/5 on G2 (241 reviews) and 4.8/5 on Capterra (71 reviews).

Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.

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