Audyense
SysAid
Atención al Cliente · www.sysaid.com
Resumen
SysAid is an IT service management (ITSM) platform combining ticketing, asset management, and agentic AI automation for IT and enterprise service desks. It offers cloud and on-premise deployment, with AI Copilot features for automated ticket resolution, response drafting, and knowledge base generation.
El problema que resuelve SysAid
IT teams juggling incident tickets, asset tracking, and change management across separate tools end up with slow resolution times and no unified view of service health. SysAid solves that by combining ticketing, asset management, SLA tracking, and AI-driven automation (routing, response drafting, knowledge base generation) in one platform, so mid-market and enterprise IT teams can move from reactively fighting fires to proactively managing their service desk.
Contexto para decidir
Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.
- Precio de entrada publicado: $89 per agent/month. Confirma límites de usuarios, uso y funciones por plan.
- Despliegue: cloud, on_premise. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
- Integraciones verificadas: Jira, Microsoft Teams, Microsoft Intune, Slack, Salesforce, Active Directory. Valida el sentido de sincronización y los límites del plan elegido.
- La ficha se comprobó por última vez el 30/7/2026; los precios y las funciones pueden cambiar.
Cómo evaluar SysAid
Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.
Encaje de flujo
El registro la considera especialmente adecuada para IT teams that want ticketing, asset management, and AI-assisted resolution in one unified ITSM platform, Mid-market and enterprise organizations that need SLA management, BI dashboards, and workflow automation without heavy custom development, Organizations with data-sovereignty or compliance requirements that need a choice between cloud and on-premise deployment. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.
Preguntas del piloto
- ¿Puede SysAid completar el flujo crítico sin trabajo manual fuera de la herramienta?
- ¿Las conexiones registradas (Jira, Microsoft Teams, Microsoft Intune, Slack) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
- ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?
Evidencia y vigencia
Esta ficha se comprobó el 30/7/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.
Ideal para
- IT teams that want ticketing, asset management, and AI-assisted resolution in one unified ITSM platform
- Mid-market and enterprise organizations that need SLA management, BI dashboards, and workflow automation without heavy custom development
- Organizations with data-sovereignty or compliance requirements that need a choice between cloud and on-premise deployment
No encaja si
- Very small teams or startups sensitive to per-agent pricing, since Professional starts at $89/agent/month with no free tier
- Teams that need a modern, highly polished UI out of the box — multiple reviewers describe the interface as clunky or outdated
Precios
Professional
$89 per agent/monthAI-native service management with unlimited agentic AI, no usage caps and no surprise invoices.
- Request, incident, change & problem management
- All-in-one asset management (250 managed assets included)
- AI-powered Copilot for agents and end users
- Pre-built AI agents with 100K Workato credits
- SLA management, dashboards and BI analytics
- 2-year data retention, 24/6 support
Enterprise
Custom pricingEverything in Professional plus extra flexibility, customization, and testing capabilities built for the most demanding IT teams.
- Sandbox environment included
- Tailor-made AI agents and advanced BI analytics
- 300K Workato credits
- Gold Service Package with P1 priority support
- 7-year data retention
- 1 Advanced Qlik BI power-user seat included
Funciones
Integraciones
Seguridad y cumplimiento
Pros y contras
Pros
- Intuitive, highly customizable ticketing and workflow/automation rules that require no coding
- Strong, responsive customer support (G2 quality-of-support score 9.0)
- Broad integration ecosystem (1,000+ apps via Workato) covering Jira, Teams, Intune, Slack, and major cloud platforms
- Considered cost-effective relative to other enterprise ITSM tools per G2 reviewers
Contras
- Recurring technical/reliability issues reported by a meaningful share of Capterra reviewers
- Reporting tools described as challenging and limited by some users
- Steep learning curve during setup/configuration, and an interface some reviewers call clunky or outdated
- Full pricing is not fully public — Enterprise tier requires a custom quote
Qué muestra el registro
SysAid holds a 4.5/5 rating on both G2 (731 reviews) and Capterra (521 reviews), and is rated 8.9/10 (Top Rated) on TrustRadius from 277 reviews. Reviewers consistently praise ease of use, ticket customization, and support quality, while a recurring minority flag reliability/technical glitches and dated UI.
Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.
Reseñas de usuarios
Escritas por cuentas de Audyense · moderadas antes de publicarse
Todavía no hay reseñas de usuarios.
¿Has usado SysAid? Sé el primero en contarles a otros compradores qué funcionó de verdad.