Audyense
osTicket
Atención al Cliente · osticket.com
Resumen
osTicket is a widely-used open-source support ticketing system that consolidates email, web-form, and API-submitted inquiries into a single multi-user help desk with SLAs, ticket filters, and a knowledge base. It is free to download and self-host under a GPL license, with a paid hosted edition (osTicket Cloud, powered by SupportSystem) for teams that do not want to manage their own server.
El problema que resuelve osTicket
IT and support teams that want a capable ticketing system often end up choosing between expensive enterprise help desks or an unstructured shared email inbox. osTicket solves this by offering a free, self-hosted, open-source ticketing system with SLA plans, ticket automation, and a knowledge base, plus a paid osTicket Cloud edition for teams that would rather not manage their own server.
Contexto para decidir
Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.
- Precio de entrada publicado: Free. Confirma límites de usuarios, uso y funciones por plan.
- Despliegue: cloud, on_premise. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
- Integraciones verificadas: Slack, Microsoft Teams, Mattermost, Trello, Jira, Magento. Valida el sentido de sincronización y los límites del plan elegido.
- La ficha se comprobó por última vez el 30/7/2026; los precios y las funciones pueden cambiar.
Cómo evaluar osTicket
Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.
Encaje de flujo
El registro la considera especialmente adecuada para Cost-conscious IT and support teams wanting a full-featured, self-hosted ticketing system with no license fee, Small-to-midsize organizations comfortable maintaining their own hosting/server, Teams that want deep customization and full control over their support data. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.
Preguntas del piloto
- ¿Puede osTicket completar el flujo crítico sin trabajo manual fuera de la herramienta?
- ¿Las conexiones registradas (Slack, Microsoft Teams, Mattermost, Trello) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
- ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?
Evidencia y vigencia
Esta ficha se comprobó el 30/7/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.
Ideal para
- Cost-conscious IT and support teams wanting a full-featured, self-hosted ticketing system with no license fee
- Small-to-midsize organizations comfortable maintaining their own hosting/server
- Teams that want deep customization and full control over their support data
No encaja si
- Teams wanting a modern, polished UI or an official native mobile app out of the box
- Organizations wanting a fully managed system with zero admin overhead who are not willing to pay for the Cloud edition
Por qué está listada
- Free, open-source ticketing system with a large, longstanding install base since the early 2000s
- Commonly recommended in IT/support communities as a go-to free, self-hosted help desk
Precios
Open Source (Self-Hosted)
FreeThe free, GPL-licensed version of osTicket that organizations download and host themselves.
- Email, web-form, and API ticket intake
- Ticket filters, SLA plans, and department-based routing
- Built-in knowledge base and customer support portal
- Full source code access and unlimited agents
- Community forum support only (no phone/email support)
- No managed upgrades, guaranteed uptime, or backups
osTicket Cloud (SupportSystem)
$12 per agent/month, starting priceEnhancesoft's fully managed, cloud-hosted edition of osTicket with no server setup required.
- Starting at $12/agent/month, 30-day free trial
- Email and phone support included
- Managed upgrades and maintenance handled by Enhancesoft
- Guaranteed-uptime infrastructure with daily redundant backups
- No installation required
- Free onboarding walkthrough session
Virtual Appliance
Custom pricingA pre-configured deployment option combining cloud-edition features with added customization control.
- Custom/contact-us pricing
- Same feature set as the Cloud edition
- Additional customization capability
- Managed by Enhancesoft support team
Funciones
Integraciones
Pros y contras
Pros
- Completely free and open-source for the self-hosted edition, with no per-agent licensing cost
- Straightforward, customizable interface that teams say is easy to adapt to their workflow
- Full control via self-hosting, appealing to IT teams that want to avoid vendor lock-in
- Solid core ticketing features (SLA plans, ticket filters/automation, knowledge base) comparable to pricier commercial tools
Contras
- User interface feels outdated compared to newer help desk platforms
- Initial installation and server setup can be difficult for less experienced admins
- Native reporting/dashboards and mobile experience are more limited than commercial competitors
- Official support is limited on the free edition unless upgrading to the paid Cloud plan
Qué muestra el registro
Reviewers on G2, Capterra, and TrustRadius consistently praise osTicket's price (free, open-source), ease of configuration, and reliability, while flagging its dated interface, harder initial setup, and limited native reporting/mobile experience.
Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.
Reseñas de usuarios
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