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Oracle Fusion Cloud Sales

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Ventas y CRM · www.oracle.com/cx/sales/

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Resumen

Oracle Fusion Cloud Sales (formerly Oracle Sales Cloud) unifies sales force automation, CPQ, subscription billing, order management, and incentive compensation on Oracle's Fusion platform. It connects natively to Oracle ERP, Order Management, and HCM for a single quote-to-cash data model, with built-in agentic AI for forecasting, quoting, and territory management.

El problema que resuelve Oracle Fusion Cloud Sales

Enterprise revenue teams running disconnected quoting, ERP, and compensation systems face reconciliation overhead, inconsistent pricing, and unreliable forecasts. Oracle Fusion Cloud Sales targets organizations already on (or moving to) the Oracle stack that need sales automation, CPQ, order management, subscriptions, and incentive compensation on one connected data model — though its cost and implementation complexity make it a poor fit for smaller teams that just need a fast-to-deploy CRM.

Contexto para decidir

Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.

  • Precio de entrada publicado: Custom pricing. Confirma límites de usuarios, uso y funciones por plan.
  • Despliegue: cloud. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
  • Integraciones verificadas: Gmail / Google Workspace, Microsoft Outlook (Microsoft 365), Microsoft Teams, Slack, Zoom, DocuSign. Valida el sentido de sincronización y los límites del plan elegido.
  • La ficha se comprobó por última vez el 31/7/2026; los precios y las funciones pueden cambiar.

Cómo evaluar Oracle Fusion Cloud Sales

Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.

Encaje de flujo

El registro la considera especialmente adecuada para Large enterprises already standardized on Oracle ERP/HCM that want one connected quote-to-cash platform, Sales organizations needing complex CPQ, subscription billing, and incentive compensation in a single system, Global organizations with high-volume, multi-region quoting, ordering, and commission processes. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.

Preguntas del piloto

  • ¿Puede Oracle Fusion Cloud Sales completar el flujo crítico sin trabajo manual fuera de la herramienta?
  • ¿Las conexiones registradas (Gmail / Google Workspace, Microsoft Outlook (Microsoft 365), Microsoft Teams, Slack) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
  • ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?

Evidencia y vigencia

Esta ficha se comprobó el 31/7/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.

Ideal para

  • Large enterprises already standardized on Oracle ERP/HCM that want one connected quote-to-cash platform
  • Sales organizations needing complex CPQ, subscription billing, and incentive compensation in a single system
  • Global organizations with high-volume, multi-region quoting, ordering, and commission processes

No encaja si

  • Small businesses, startups, or non-profits sensitive to cost and implementation complexity
  • Teams wanting a lightweight, fast-to-deploy CRM without heavy IT/admin involvement

Por qué está listada

  • Native quote-to-cash connection across Oracle ERP, CPQ, Order Management, and HCM in one data model.
  • Built-in AI lead scoring and forecasting for large, high-volume global sales organizations.

Precios

Professional

$780 per user/month

Entry-level edition covering core sales-force-automation functionality for individual reps.

  • Core CX/CRM functionality
  • Mobile access
  • Sales analytics
  • Revenue forecasting
  • Basic configuration tools

Standard

$1,200 per user/month

Adds email/calendar integration and territory management on top of Professional.

  • All Professional features
  • Outlook integration
  • Territory management

Enterprise

$2,400 per user/month

Adds AI-driven predictive scoring, compensation, and quoting for larger sales orgs.

  • All Standard features
  • AI-powered Sales Predictor / lead scoring
  • Incentive compensation
  • Quote management

Premium

$3,600 per user/month

Top edition adding whitespace analysis, voice, and contract management for complex enterprise deployments.

  • All Enterprise features
  • Whitespace analysis
  • Oracle Voice
  • Enterprise contracts

Funciones

AI featuresSales Command Center agentic experience plus named AI agents (Contact Insights, My Territory, Renewal, CPQ Quote Generation) and a built-in AI Lead Score ML model.
Custom objectsApplication Composer lets admins create custom top-level/child objects, fields, and relationships at runtime.
Email & calendar syncNative integration/sync with Microsoft Outlook (M365) and Gmail/Google Workspace.
Lead scoringBuilt-in AI Lead Score (0-100%) from an ML model retrained monthly on 3 years of historical lead data.
Mobile appiOS/Android CX Sales Mobile app exists, but reviewers report the mobile experience falls short of desktop.
Native callingClick-to-Dial/CTI widget is built in but requires configuring a SIP/PSTN gateway or third-party telephony adapter.
Public APIDocumented public REST APIs for Sales and Fusion Service support external integrations.
Reporting & dashboardsBuilt-in sales analytics and real-time forecast/pipeline dashboards, backed by Oracle Transactional BI.
Sales forecastingAI-driven forecasting is a headline capability, using historical deals, pipeline, and trend data.
Workflow automationGuided automation/workflows reduce manual data entry; workflow rules configurable via Application Composer.

Integraciones

Gmail / Google WorkspaceMicrosoft Outlook (Microsoft 365)Microsoft TeamsSlackZoomDocuSignLinkedIn Sales NavigatorOracle Fusion Cloud ERPOracle Fusion Cloud CPQOracle Fusion Cloud CommerceOracle Fusion Cloud Order ManagementOracle Fusion Cloud HCMOracle Integration Cloud (OIC)

Seguridad y cumplimiento

SOC 1SOC 2SOC 3ISO 27001GDPRHIPAAFedRAMPPCI DSSCSA STAR

Pros y contras

Pros

  • Deep native integration with Oracle ERP, Order Management, CPQ, and HCM gives one connected quote-to-cash data model
  • Strong pipeline visibility with AI-driven forecasting and built-in lead scoring
  • Highly customizable via Application Composer (custom objects, fields, workflow rules)
  • Scales to large, global, high-volume sales operations processing millions of quotes/orders/commissions

Contras

  • Mobile app experience is frequently reported as weak relative to the desktop product
  • Frequent quarterly updates can break custom-built screens and configurations, requiring rework
  • High total cost of ownership and implementation complexity, particularly for smaller companies
  • Dated UI and steep learning/configuration curve reported by reviewers compared to newer CRMs

Qué muestra el registro

3.8/5
146 reviews agregadasÚltima comprobación 2026-07-31
G2 ↗TrustRadius ↗

Reviewers value the deep native integration with Oracle's ERP and HCM stack for one connected quote-to-cash system, along with strong pipeline forecasting. Recurring complaints cite a dated UI, a real learning curve, and quarterly updates that can break custom configurations.

Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.

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