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monday service

Atención al Cliente · monday.com/service

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Resumen

monday service is monday.com's AI-powered enterprise service management platform, built on the same Work OS as monday CRM and monday dev but sold as a distinct ticketing and service-desk product. It unifies intake, ticketing, SLA tracking, knowledge base, and no-code workflow automation for IT, HR, facilities, legal, and other internal service teams, with AI agents for triage and self-service.

El problema que resuelve monday service

Teams handling IT and cross-department service requests (HR, facilities, legal, etc.) often juggle disconnected ticketing tools, spreadsheets, and email threads, making SLAs and shared knowledge hard to track. monday service consolidates intake, no-code automation, and reporting into one platform for teams already on monday.com's Work OS, though the configuration breadth creates a learning curve and per-seat costs climb as teams need advanced views or Enterprise-only capabilities like CSAT surveys and HIPAA compliance.

Contexto para decidir

Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.

  • Precio de entrada publicado: $31 per seat/month. Confirma límites de usuarios, uso y funciones por plan.
  • Despliegue: cloud. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
  • Integraciones verificadas: Slack, Microsoft Teams, Gmail, Microsoft Outlook, Microsoft 365, Zoom. Valida el sentido de sincronización y los límites del plan elegido.
  • La ficha se comprobó por última vez el 1/8/2026; los precios y las funciones pueden cambiar.

Cómo evaluar monday service

Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.

Encaje de flujo

El registro la considera especialmente adecuada para Teams already on monday.com's Work OS who want ticketing and service management without adopting a separate ITSM vendor, Cross-functional service teams (IT, HR, Facilities, Legal) that need no-code, customizable request workflows, Organizations wanting omnichannel intake (email, chat, forms, WhatsApp, Facebook Messenger) unified in one workspace. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.

Preguntas del piloto

  • ¿Puede monday service completar el flujo crítico sin trabajo manual fuera de la herramienta?
  • ¿Las conexiones registradas (Slack, Microsoft Teams, Gmail, Microsoft Outlook) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
  • ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?

Evidencia y vigencia

Esta ficha se comprobó el 1/8/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.

Ideal para

  • Teams already on monday.com's Work OS who want ticketing and service management without adopting a separate ITSM vendor
  • Cross-functional service teams (IT, HR, Facilities, Legal) that need no-code, customizable request workflows
  • Organizations wanting omnichannel intake (email, chat, forms, WhatsApp, Facebook Messenger) unified in one workspace

No encaja si

  • Teams needing deep, specialist ITIL-grade ITSM functionality without a broader work-management platform attached
  • Small, budget-conscious teams, since per-seat pricing and feature gating escalate quickly on higher tiers

Por qué está listada

  • Distinct standalone SaaS product from monday.com with its own pricing page and G2/Capterra listings, separate from monday CRM and monday dev
  • Fast-growing AI-powered enterprise service management (ESM) category with real, verifiable review presence
  • Backed by a public company (monday.com Ltd.) with published enterprise security/compliance credentials

Precios

Standard

$31 per seat/month (annual billing, 10 seats)

Entry-level ticketing plan for small service teams starting from 3 users.

  • Unlimited tickets and workflows
  • AI Sidekick (lite) and AI credits
  • Email/WorkForms intake with 2-way Gmail/Outlook integration
  • AI ticket triage for 1 board
  • Customer portal for up to 10 users

Pro

$45 per seat/month (annual billing, 10 seats)

Most popular tier adding deeper automation and a larger customer-facing portal.

  • Everything in Standard
  • Dynamic auto-responses across channels
  • AI ticket triage for 3 boards
  • Customer portal for up to 100 users
  • Dashboards combining up to 20 boards

Enterprise

Custom pricing

Enterprise-grade tier with unlimited AI triage, HIPAA compliance, and 24/7 priority support.

  • Everything in Pro
  • AI Sidekick (plus) and unlimited AI ticket triage
  • Multiple customizable email servers
  • Unlimited customer portal users
  • 250K automation actions/month, HIPAA compliance, multi-level permissions, 50-board dashboards

Funciones

AI featuresAI Sidekick assistant, AI ticket triage, and pre-built AI agents by department
Automation & macrosNo-code workflow builder with automations; Enterprise allows up to 250K automation/integration actions per month
CSAT & satisfaction surveysCSAT survey workflow available via template/WorkForm, but full support documented on the Enterprise plan
Knowledge base & help centerCustomer Portal centralizes knowledge; AI assistant answers queries from the knowledge base
Live chat & messaging24/7 chat included as part of omnichannel support
Shared inbox & ticketing2-way Gmail/Outlook integration and dedicated email servers route messages into shared ticket queues
SLA managementDedicated SLA column tracks time-to-resolution with live breach/at-risk indicators
Omnichannel supportUnifies chat, email, forms, calling, WhatsApp, and Facebook Messenger into one help desk workspace
Public APIBuilt on monday.com's public GraphQL Platform API
Reporting & dashboardsReal-time analytics dashboards; board count per dashboard capped by plan
Mobile appIncluded via monday.com's iOS/Android mobile apps

Integraciones

SlackMicrosoft TeamsGmailMicrosoft OutlookMicrosoft 365ZoomJiraGitHubGoogle CalendarGoogle SheetsDocuSignAircallWhatsAppFacebook Messenger

Seguridad y cumplimiento

SOC 2 Type IISOC 1 Type IIISO 27001ISO 27017ISO 27018ISO 27701GDPRCCPAHIPAA

Pros y contras

Pros

  • Highly customizable, visual no-code workflows that adapt to different departments and processes
  • Centralizes tickets, knowledge, and cross-team collaboration, reducing email and call back-and-forth
  • Strong automation engine that reduces manual ticket routing and follow-up
  • Intuitive dashboard and colored status boards make progress tracking easy for non-technical users

Contras

  • Steep initial learning curve; some reviewers describe the feature breadth as overwhelming to set up
  • Costs increase significantly as seats are added and advanced views/features require higher-tier plans
  • Some users report automation reliability problems, including broken automations and glitchy uploads
  • Key service-desk capabilities (CSAT surveys, HIPAA compliance, unlimited AI triage) are gated to the Enterprise plan

Qué muestra el registro

4.5/5
161 reviews agregadasÚltima comprobación 2026-08-01
G2 ↗Capterra ↗

Reviewers on G2 (4.2/5, 53 reviews) and Capterra (4.6/5, 108 reviews) praise the visual, customizable no-code workflows and centralized ticketing, but flag a steep initial learning curve, escalating per-seat costs, and occasional automation reliability issues.

Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.

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