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Mekari Qontak

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Ventas y CRM · qontak.com/en/

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Resumen

Mekari Qontak is an AI-powered omnichannel customer engagement platform that unifies WhatsApp, Instagram, live chat, and e-commerce conversations with a built-in sales CRM. It is an official WhatsApp Business API and Meta Business partner used by 35,000+ businesses across Southeast Asia to manage sales pipelines, customer support tickets, and broadcast campaigns from one dashboard.

El problema que resuelve Mekari Qontak

Sales and support teams that primarily talk to customers over WhatsApp, Instagram, and marketplace chat (Tokopedia, Shopee) usually stitch together a messaging app, a separate CRM, and a support inbox to track conversations and leads. Mekari Qontak solves this by pairing an official WhatsApp Business API omnichannel inbox with a built-in sales CRM, lead scoring, and ticketing, so Southeast Asia-focused teams work from one dashboard instead of several disconnected tools.

Contexto para decidir

Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.

  • Precio de entrada publicado: $25 per user/month (approx., billed in IDR). Confirma límites de usuarios, uso y funciones por plan.
  • Despliegue: cloud. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
  • Integraciones verificadas: WhatsApp Business API, Instagram, Facebook Messenger, Website/Embedded Live Chat, X (Twitter), LINE. Valida el sentido de sincronización y los límites del plan elegido.
  • La ficha se comprobó por última vez el 31/7/2026; los precios y las funciones pueden cambiar.

Cómo evaluar Mekari Qontak

Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.

Encaje de flujo

El registro la considera especialmente adecuada para Southeast Asian (especially Indonesian) SMB and mid-market teams built around WhatsApp Business API-led sales and support, Sales and CS teams juggling WhatsApp, Instagram, live chat, and marketplace channels who want one shared inbox tied to a CRM, Businesses that need an official/verified WhatsApp Blue Tick and local regulatory registration. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.

Preguntas del piloto

  • ¿Puede Mekari Qontak completar el flujo crítico sin trabajo manual fuera de la herramienta?
  • ¿Las conexiones registradas (WhatsApp Business API, Instagram, Facebook Messenger, Website/Embedded Live Chat) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
  • ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?

Evidencia y vigencia

Esta ficha se comprobó el 31/7/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.

Ideal para

  • Southeast Asian (especially Indonesian) SMB and mid-market teams built around WhatsApp Business API-led sales and support
  • Sales and CS teams juggling WhatsApp, Instagram, live chat, and marketplace channels who want one shared inbox tied to a CRM
  • Businesses that need an official/verified WhatsApp Blue Tick and local regulatory registration

No encaja si

  • Companies outside Southeast Asia without WhatsApp- or Tokopedia/Shopee-centric customer channels
  • Teams needing deep custom-object/field modeling or a mature public-API ecosystem comparable to Salesforce or HubSpot

Por qué está listada

  • Official WhatsApp Business API partner unifying WhatsApp, Instagram, and marketplace chat with a built-in sales CRM.
  • Purpose-built for Southeast Asia's WhatsApp-led sales motion, verified against the live pricing and integrations pages.

Precios

Broadcast

$47 per month (approx., billed in IDR)

Entry tier for reaching customers at scale via automated WhatsApp and email broadcast campaigns.

  • Auto-scheduled WhatsApp and email broadcast campaigns
  • Real-time campaign tracking and contact management
  • WhatsApp Business API and Instagram (5 accounts) integration
  • Basic chatbot and knowledge base
  • Ticket management

Service Suite

$25 per user/month (approx., billed in IDR)

Customer service-focused tier for faster response and more optimal support across channels.

  • Unlimited monthly unique visitors on omnichannel inbox
  • Full WhatsApp Business API (chat, call, group, flow)
  • Mekari Airene AI chat summarization
  • Basic and NLP chatbot with unlimited FAQ
  • Chat/ticket SLA countdown and agent scorecards
  • Unlimited Tokopedia and Shopee ecommerce integration

Sales Suite

$25 per user/month (approx., billed in IDR)

Comprehensive CRM tier for optimizing sales pipelines and field teams.

  • Unlimited MUV plus deal and pipeline management
  • Custom sales goals and task management
  • GPS live tracking for field sales reps
  • Sales CRM reporting
  • Basic, commerce, and NLP chatbot options
  • Full WhatsApp Business API feature set

Funciones

AI featuresMekari Airene AI chat summarization and an Agentic AI agent that auto-responds and executes workflows; AI Agent is a separate paid add-on.
Custom objectsNo mention of custom objects or a custom-field builder found.
Email & calendar syncGmail supported as an omnichannel messaging channel; no calendar-sync feature documented.
Lead scoringLeads are automatically scored based on behavior, demographics, and engagement level.
Mobile appMekari Qontak Omnichannel Chat app published on Google Play.
Native callingCloud-based call center and WhatsApp call features listed.
Public APISecure Open API (OAuth2/JSON) for integrating CRM, messaging, and workflows.
Reporting & dashboardsSales CRM reporting, custom reports, campaign reports, and CS agent scorecards.
Sales forecastingNo dedicated forecasting module confirmed as a named product feature.
Workflow automationProduct pages advertise automating workflows across teams and systems.

Integraciones

WhatsApp Business APIInstagramFacebook MessengerWebsite/Embedded Live ChatX (Twitter)LINETelegramGmailTokopediaShopeeTikTok Shop

Seguridad y cumplimiento

ISO/IEC 27001:2022

Pros y contras

Pros

  • Centralizes WhatsApp, Instagram, live chat, and marketplace messages into one omnichannel inbox tied to CRM records
  • Official/verified WhatsApp Business API with bulk broadcast messaging and campaign tracking
  • Strong reporting, agent scorecards, and CS performance analytics
  • Responsive customer support and generally easy day-to-day use, per reviewers

Contras

  • Limited customization options for specific business needs
  • Occasional system delays when handling high data volumes
  • Caps on the number of users for scheduled WhatsApp broadcast campaigns
  • AI Agent features require a separate paid add-on, and setup has a steep initial learning curve including Meta verification

Qué muestra el registro

4.7/5
31 reviews agregadasÚltima comprobación 2026-07-31
G2 ↗Capterra ↗

Reviewers highlight how Qontak centralizes WhatsApp, Instagram, and marketplace conversations into one CRM-backed inbox with strong support and reporting. The most common complaints are limited customization options and occasional delays under high message volume.

Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.

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