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Cleo Integration Cloud

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Resumen

Cleo Integration Cloud (CIC) is Cleo's platform for connecting trading partners and back-office systems across EDI (X12/EDIFACT), REST APIs, and managed file transfer protocols such as AS2 and SFTP. It combines no-code trading partner onboarding, any-to-any data transformation, pre-built ERP/TMS/WMS connectors, and a monitoring cockpit for transaction visibility and exception handling. Cleo layers AI-assisted mapping, anomaly detection, and exception resolution on top of the platform. Customers can run it self-service, hand day-to-day operations to Cleo's managed services team, or use a blended model.

El problema que resuelve Cleo Integration Cloud

Distributors, manufacturers, and consumer brands that sell through large retailers have to meet each partner's EDI mandate while still getting orders, ASNs, and invoices into their own ERP, WMS, and TMS — work that usually ends up split across a VAN, a portal, custom maps, and manual re-keying. Cleo Integration Cloud puts EDI, API, and file transfer on one platform with pre-built back-office connectors and no-code partner onboarding, so a new retailer connection and the ERP sync behind it are configured in the same place. A single cockpit then shows transaction status and failures across every partner instead of leaving teams to chase errors through separate portals.

Contexto para decidir

Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.

  • Precio de entrada publicado: Custom pricing. Confirma límites de usuarios, uso y funciones por plan.
  • Despliegue: cloud, on_premise, hybrid. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
  • Integraciones verificadas: NetSuite, SAP S/4HANA, Microsoft Dynamics 365 Supply Chain Management, Microsoft Dynamics 365 Business Central, Oracle E-Business Suite, Oracle Fusion. Valida el sentido de sincronización y los límites del plan elegido.
  • La ficha se comprobó por última vez el 31/7/2026; los precios y las funciones pueden cambiar.

Cómo evaluar Cleo Integration Cloud

Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.

Encaje de flujo

El registro la considera especialmente adecuada para Suppliers and brands that must satisfy retailer EDI mandates and sync those documents straight into an ERP, WMS, or TMS, Teams that want to build and change their own EDI maps rather than filing a ticket with a VAN or provider for every partner change, Companies with mixed connectivity requirements — EDI, REST APIs, AS2/SFTP file transfer — that would otherwise need separate tools. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.

Preguntas del piloto

  • ¿Puede Cleo Integration Cloud completar el flujo crítico sin trabajo manual fuera de la herramienta?
  • ¿Las conexiones registradas (NetSuite, SAP S/4HANA, Microsoft Dynamics 365 Supply Chain Management, Microsoft Dynamics 365 Business Central) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
  • ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?

Evidencia y vigencia

Esta ficha se comprobó el 31/7/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.

Ideal para

  • Suppliers and brands that must satisfy retailer EDI mandates and sync those documents straight into an ERP, WMS, or TMS
  • Teams that want to build and change their own EDI maps rather than filing a ticket with a VAN or provider for every partner change
  • Companies with mixed connectivity requirements — EDI, REST APIs, AS2/SFTP file transfer — that would otherwise need separate tools

No encaja si

  • Small businesses with low transaction volume and no budget headroom — reviewers repeatedly flag pricing as high at that end
  • Teams wanting a general-purpose analytics/ETL pipeline tool; this is B2B document and transaction integration, not a data warehouse loader

Por qué está listada

  • One of the most widely reviewed dedicated EDI/B2B integration platforms, with 500+ published G2 reviews and a long-standing Leader position in G2's EDI category
  • Covers EDI, API, and MFT on a single platform with pre-built connectors into the ERP, WMS, and TMS systems that supply chain teams actually run
  • Offers self-service, managed-service, and blended operating models, so buyers with and without an in-house EDI team can use the same platform

Precios

EDI Compliance

Custom pricing

Entry package for businesses that need to meet a trading partner mandate quickly.

  • No-code partner onboarding
  • Web EDI and fulfillment portal
  • Retailer mandate compliance
  • AS2, SFTP, and VAN support

EDI & API Integration

Custom pricing

Adds back-office automation for brands syncing orders into ERP, TMS, and WMS systems.

  • Everything in EDI Compliance
  • Deep ERP / TMS / WMS connectors
  • Automated order intake
  • AI-powered error resolution
  • Real-time data synchronization

Supply Chain Orchestration

Custom pricing

Top package aimed at enterprises wanting predictive visibility and partner performance control.

  • Everything in EDI & API Integration
  • Chargeback prevention console
  • OTIF performance management
  • Supplier and carrier scorecarding
  • Predictive anomaly detection

Funciones

Data pipelines / ETLAny-to-any transformation moving EDI, API, and file data into ERP, TMS, and WMS systems
Pre-built connectorsPre-built ERP/TMS/WMS connectors plus a pre-configured retailer, carrier, and 3PL network
Data governance & lineagePartner-level access control, audit visibility, SOC/ISO controls; no catalog or lineage
Scheduling & triggersCIC Scheduler supports cron expressions plus file-arrival and session-end event triggers
Workflow automationBusiness processes and rulesets automate order-to-cash and procure-to-pay document flows
Role-based access controlAdmin, normal, and partner roles with per-trading-partner data access permissions
Self-hosting / on-premPrivate Cloud Edition installs in your own data center; standard CIC is Cleo-hosted SaaS
AI featuresCleo AI adds AI-assisted mapping, exception resolution, and predictive anomaly detection
Public APIREST/JSON APIs with bearer-token auth and webhooks; REST API docs in the support portal

Integraciones

NetSuiteSAP S/4HANAMicrosoft Dynamics 365 Supply Chain ManagementMicrosoft Dynamics 365 Business CentralOracle E-Business SuiteOracle FusionOracle JD EdwardsAcumaticaSage IntacctInfor CloudSuiteQuickBooksShopifyAmazon MarketplaceWalmart MarketplaceBlue YonderManhattan AssociatesMercuryGateMcLeod

Seguridad y cumplimiento

SOC 1SOC 2 Type 2SOC 3ISO/IEC 27001:2022GDPRCCPA / CPRAEU-US Data Privacy FrameworkNIST CSFDORA

Pros y contras

Pros

  • Handles a wide range of formats and protocols — X12, EDIFACT, flat file, XML, REST/JSON, AS2, SFTP — in one platform
  • Customers can build and modify their own maps and data flows without depending on the vendor for every partner change
  • Central cockpit gives real-time visibility into transaction status and makes failed or delayed documents easier to find
  • Implementation and professional services staff are frequently described as knowledgeable and helpful during onboarding

Contras

  • Meaningful learning curve once you move past basic workflows into advanced configuration or custom scripting
  • Documentation and training material are widely described as too shallow for the complexity of the product
  • Support responsiveness is inconsistent — several reviewers report slow turnaround on tickets
  • Pricing is seen as high, and reviewers question the fit for smaller businesses; reporting and parts of the UI are called dated

Qué muestra el registro

4.4/5
533 reviews agregadasÚltima comprobación 2026-07-31
G2 ↗Capterra ↗TrustRadius ↗

Reviewers on G2, Capterra, and TrustRadius consistently credit the platform's breadth of protocol and format support, the ability to build and change EDI maps in-house, and the central cockpit for spotting failed transactions. The recurring complaints are a steep learning curve beyond basic workflows, thin documentation and training, uneven support response times, and cost that reviewers say is hard to justify at smaller volumes.

Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.

Reseñas de usuarios

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