Audyense
Atera
Atención al Cliente · www.atera.com
Resumen
Atera is a cloud-based IT management platform that combines remote monitoring and management (RMM), professional services automation (PSA), and helpdesk ticketing in a single product, priced per technician rather than per managed endpoint. It targets managed service providers and internal IT departments that need patch management, remote access, automation/scripting, and a branded customer support portal in one login. Every plan includes a built-in AI Copilot for ticket summarization, script generation, and troubleshooting.
El problema que resuelve Atera
MSPs and IT departments juggling separate RMM, PSA, and ticketing tools face fragmented workflows and per-endpoint pricing that scales poorly as device counts grow. Atera consolidates monitoring, patching, remote access, and helpdesk ticketing into one per-technician-priced platform with built-in AI assistance, though buyers needing deep reporting customization or broader niche integrations may find gaps, and some higher-value features are locked to upper-tier plans.
Contexto para decidir
Usa estos puntos para comprobar si el producto encaja con tu operación, no solo con la lista de funciones.
- Precio de entrada publicado: $129 per technician/month. Confirma límites de usuarios, uso y funciones por plan.
- Despliegue: cloud. Comprueba requisitos de seguridad, residencia de datos y acceso para todos los equipos que lo utilizarán.
- Integraciones verificadas: Splashtop, ScreenConnect, AnyDesk, TeamViewer, Acronis, Bitdefender GravityZone. Valida el sentido de sincronización y los límites del plan elegido.
- La ficha se comprobó por última vez el 1/8/2026; los precios y las funciones pueden cambiar.
Cómo evaluar Atera
Una ficha ayuda a crear una lista corta; una prueba con el flujo real del equipo decide si la herramienta encaja. Usa esta lectura junto con los datos estructurados y confirma cualquier cambio con el proveedor.
Encaje de flujo
El registro la considera especialmente adecuada para MSPs wanting unlimited-device, per-technician pricing instead of per-endpoint billing, Internal IT departments consolidating ticketing, patch management, and remote access into one tool, Teams that want AI-assisted ticket summaries and script generation built in at no extra base cost. Comprueba que ese contexto coincide con el volumen, los roles y los procesos que debe soportar tu equipo.
Preguntas del piloto
- ¿Puede Atera completar el flujo crítico sin trabajo manual fuera de la herramienta?
- ¿Las conexiones registradas (Splashtop, ScreenConnect, AnyDesk, TeamViewer) cubren el sentido de sincronización, los permisos y el volumen que necesitamos?
- ¿Qué límites de usuarios, uso, almacenamiento, soporte o seguridad aparecen después del precio inicial?
Evidencia y vigencia
Esta ficha se comprobó el 1/8/2026. La fecha indica cuándo se revisó el registro, no una garantía de que el proveedor no haya cambiado sus condiciones después.
Ideal para
- MSPs wanting unlimited-device, per-technician pricing instead of per-endpoint billing
- Internal IT departments consolidating ticketing, patch management, and remote access into one tool
- Teams that want AI-assisted ticket summaries and script generation built in at no extra base cost
No encaja si
- Organizations needing deeply customizable reporting/analytics or complex workflow automation
- Teams running niche backup or security stacks not covered by Atera's roughly 80 marketplace integrations
Por qué está listada
- Combines RMM, PSA, and helpdesk ticketing in one platform, unusual for tools scoped purely as helpdesk software
- Widely and consistently reviewed on G2, Capterra, and TrustRadius by MSPs and IT departments
- Native AI Copilot, SLA management, and a branded customer portal are included in every plan
Precios
Pro
$129 per technician/month, billed annuallyEntry MSP plan with core RMM, patch management, remote access, PSA, and ticketing for unlimited devices.
- Unlimited endpoints per technician
- RMM and patch management
- PSA, ticketing, and customer portal
- AI Copilot included
- 30-day trial of live chat
Growth
$179 per technician/month, billed annuallyMid-tier plan adding live chat and expanded automation for growing MSP teams.
- Everything in Pro
- Live chat included
- Expanded automation profiles
- Advanced reporting
Power
$209 per technician/month, billed annuallyTop published tier for MSPs needing the fullest feature set including Mac agent support.
- Everything in Growth
- Full Mac agent access
- Priority support
- Higher automation limits
Superpower
Custom pricingCustom-priced enterprise tier for large MSPs/IT orgs needing volume terms and premium support.
- Custom SLAs and onboarding
- Volume/enterprise pricing
- Dedicated account support
Funciones
Integraciones
Seguridad y cumplimiento
Pros y contras
Pros
- Clean, consolidated interface that reviewers say is fast to learn and onboard
- Flat per-technician pricing with unlimited managed devices keeps costs predictable as a fleet grows
- Strong patch management and IT automation/scripting capabilities
- AI Copilot included in every plan for ticket summaries, script generation, and troubleshooting suggestions
Contras
- Reporting and analytics customization is limited compared to competitors
- AI Copilot and automation credit consumption can be unpredictable, adding cost beyond the advertised per-technician price
- Third-party integration coverage thins out for niche backup/security tools
- Live chat and full Mac agent support are gated behind higher tiers
Qué muestra el registro
Reviewers consistently praise Atera's ease of use and the convenience of consolidating RMM, PSA, and ticketing under one per-technician license, but many flag shallow reporting customization and unpredictable extra costs from AI-credit and add-on consumption.
Resumen y puntuación agregados de plataformas públicas de reseñas. Enlazamos a las reseñas originales en lugar de reproducirlas — lee la fuente antes de decidir.
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