| Audyense Score | 85ASExcelente | 29AS*Bajo |
| Posicionamiento | Software de chat en vivo y chatbot con IA para atención al cliente y comercio electrónico. | Vision Helpdesk is an all-in-one help desk platform for businesses of all sizes. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME | Startup, PYME, Mediana empresa |
| Planes de precio | - FreeFree
- Starter$24
- Growth$49
- Plus$300
- PremiumCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíLyro AI agent plus AI Copilot; core to the product. | — |
| Automation & macros | SíMacros and ticketing automations from the Growth tier; visual Flows builder for automation. | — |
| CSAT & satisfaction surveys | ParcialBasic satisfaction/feedback capture; not a robust dedicated CSAT survey suite. | — |
| Knowledge base & help center | ParcialKnowledge base is used mainly to train the Lyro AI agent rather than a full standalone help-center product. | — |
| Live chat & messaging | SíLive chat is Tidio's core feature, with no-code widget install. | — |
| Omnichannel support | SíUnifies web chat, email, Messenger, Instagram, and WhatsApp in one inbox. | — |
| Public API | SíOpenAPI access, available on Plus and higher tiers. | — |
| Reporting & dashboards | ParcialAnalytics dashboards exist but reviewers describe reporting as basic; advanced analytics gated to higher tiers. | — |
| Shared inbox & ticketing | SíShared multichannel inbox with ticketing and chat assignment. | — |
| SLA management | NoNo dedicated SLA management; only enterprise Premium offers managed service and resolution guarantees. | — |
| 3rd party single login and integrations | — | SíDocumented in the independently researched profile. |
| Automation | — | SíDocumented in the independently researched profile. |
| workflow | — | SíDocumented in the independently researched profile. |
| and escalations | — | SíDocumented in the independently researched profile. |
| Blabby – private social hub for your staff members | — | SíDocumented in the independently researched profile. |
| Calendar and task Management | — | SíDocumented in the independently researched profile. |
| Client Management | — | SíDocumented in the independently researched profile. |
| E-Mail parsing | — | SíDocumented in the independently researched profile. |
| Integration with several scripts | — | SíDocumented in the independently researched profile. |
| Manage multiple companies support | — | SíDocumented in the independently researched profile. |
| Multi-channel – Facebook | — | SíDocumented in the independently researched profile. |
| Twitter | — | SíDocumented in the independently researched profile. |
| phone | — | SíDocumented in the independently researched profile. |
| Chat | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 100+ | — |
| Valoración agregada | 4.6 · 1.9k reviews | 9.2 · No reviews yet |
| Integraciones | ShopifyWooCommerceWordPressWixBigCommerceFacebook Messenger+9 más | — |
| Seguridad y cumplimiento | SOC 2GDPRCCPAPCI-DSS | — |
| Pros | - +Configuración rápida y sin código, con un panel intuitivo; la mayoría de los equipos están operativos en menos de una hora
- +Plan gratuito genuinamente útil que incluye chat en vivo, tickets, canales y una muestra de IA
- +Buen encaje con Shopify y el comercio electrónico, con disparadores de comportamiento para la recuperación de carritos y preguntas sobre productos
- +El agente de IA Lyro y un generador visual de Flows gestionan bien las preguntas frecuentes y la automatización
| - +Independent review documents a concrete business workflow
- +Documented capability: 3rd party single login and integrations
- +Documented capability: Automation
- +Documented capability: workflow
- +Documented capability: and escalations
|
| Contras | - −La facturación medida en conversaciones facturables, conversaciones de Lyro y visitantes de Flows hace difícil predecir el costo mensual real
- −Solo se incluyen 50 conversaciones puntuales con Lyro AI, por lo que un uso intensivo de IA requiere complementos de pago que terminan siendo el principal factor de costo
- −Salto considerable del nivel Growth a Plus, sin un plan verdadero para mercado medio; las facturas pueden llegar a 2-3 veces el precio anunciado
- −Los informes y la analítica son sólidos pero básicos, y el widget muestra la marca de Tidio a menos que se pague un extra
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense