AudyenseRegistro lado a lado
Thena vs. Userlike
Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.
La versión corta
Userlike parte de Free por usuario, frente a Thena con $29. Thena tiene la valoración agregada más alta (4.9/5 frente a 4.4/5).
Comparación completa
Thenadesde $29 per user/month | Userlikedesde Free | |
|---|---|---|
| Audyense Score | 64ASAceptable | 29AS*Bajo |
| Posicionamiento | Atención al cliente y gestión de tickets con IA, centrada en Slack, para equipos B2B | AI-powered messaging and live chat for customer teams |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio |
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| AI features | SíAI-first: request detection, summaries, tagging, AI agents, co-pilot | — |
| Automation & macros | SíAI-powered workflows, auto-triage, and custom routing logic | — |
| CSAT & satisfaction surveys | SíCSAT collection and customer satisfaction monitoring | — |
| Knowledge base & help center | SíKnowledge base and help center builder | — |
| Live chat & messaging | SíAI web chat available from Standard tier | — |
| Omnichannel support | SíSlack, email, MS Teams, Discord, web chat, and web forms | — |
| Public API | SíAPIs and MCP; Enterprise APIs on top tier | — |
| Reporting & dashboards | SíPerformance insights and support reporting | — |
| Shared inbox & ticketing | SíUnified ticketing across channels, incl. shared Slack channel management | — |
| SLA management | SíSLA management and tracking with escalations | — |
| Analytics | — | SíMeasures support and conversation performance. |
| APIs | — | SíProvides messaging, chatbot, analytics, and client APIs. |
| Website chat | — | SíEmbeds chat on websites and pages. |
| Messaging channels | — | SíSupports WhatsApp, Messenger, Telegram, SMS, and custom channels. |
| Chat routing | — | SíRoutes conversations by skill and team. |
| AI automation | — | SíAdds chatbot and automation capabilities. |
| Video and screen sharing | — | SíSupports richer customer conversations. |
| GDPR controls | — | SíIncludes privacy and deletion controls. |
| Integraciones verificadas | 13+ | — |
| Valoración agregada | 4.9 · 65 reviews | 4.4 · No reviews yet |
| Integraciones | SlackMicrosoft TeamsDiscordSalesforceHubSpotJira+7 más | WhatsAppFacebook MessengerTelegramSMSGoogle Analytics 4GPT-4+6 más |
| Seguridad y cumplimiento | — | GDPR |
| Pros |
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| Contras |
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| Visitar Thena ↗ | Visitar Userlike ↗ |