| Audyense Score | 75ASSólido | 29AS*Bajo |
| Posicionamiento | AI-powered ITSM that moves IT from reactive to proactive | Vision Helpdesk is an all-in-one help desk platform for businesses of all sizes. |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS, Instalación local | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Professional$89
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíSysAid Copilot and pre-built AI agents handle automated ticket resolution, response drafting, and knowledge base generation. | — |
| Automation & macros | SíNo-code routing, escalation, due-date, and notification rules plus a drag-and-drop AI-driven workflow designer. | — |
| CSAT & satisfaction surveys | SíBuilt-in survey tool sends a feedback link on ticket close; Full edition supports multi-question surveys. | — |
| Knowledge base & help center | SíSelf-Service Portal includes a customizable knowledge base and service catalog, with AI-assisted KB article generation. | — |
| Live chat & messaging | SíAI chatbot available via chat, email, and embedded natively inside Microsoft Teams. | — |
| Mobile app | SíDedicated SysAid Mobile App for Agents supports ticket triage, prioritization, and AI Chat on the go. | — |
| Omnichannel support | ParcialCovers portal, email, chat, and Teams, but no full omnichannel suite spanning SMS/social/voice. | — |
| Public API | SíDocumented REST API for service records, users, assets, and SLAs, with published rate limits. | — |
| Reporting & dashboards | SíBuilt-in BI dashboards and analytics, with an optional Advanced Qlik BI seat on Enterprise. | — |
| Shared inbox & ticketing | SíCore ticketing system consolidates incoming requests across channels into a shared, agent-assignable queue. | — |
| SLA management | SíExplicit SLA management and SLA-risk analysis are core to both the Professional tier and AI Copilot triage. | — |
| 3rd party single login and integrations | — | SíDocumented in the independently researched profile. |
| Automation | — | SíDocumented in the independently researched profile. |
| workflow | — | SíDocumented in the independently researched profile. |
| and escalations | — | SíDocumented in the independently researched profile. |
| Blabby – private social hub for your staff members | — | SíDocumented in the independently researched profile. |
| Calendar and task Management | — | SíDocumented in the independently researched profile. |
| Client Management | — | SíDocumented in the independently researched profile. |
| E-Mail parsing | — | SíDocumented in the independently researched profile. |
| Integration with several scripts | — | SíDocumented in the independently researched profile. |
| Manage multiple companies support | — | SíDocumented in the independently researched profile. |
| Multi-channel – Facebook | — | SíDocumented in the independently researched profile. |
| Twitter | — | SíDocumented in the independently researched profile. |
| phone | — | SíDocumented in the independently researched profile. |
| Chat | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 18+ | — |
| Valoración agregada | 4.5 · 731 reviews | 9.2 · No reviews yet |
| Integraciones | JiraMicrosoft TeamsMicrosoft IntuneSlackSalesforceActive Directory+12 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIISO/IEC 27001ISO/IEC 27017GDPR+1 más | — |
| Pros | - +Intuitive, highly customizable ticketing and workflow/automation rules that require no coding
- +Strong, responsive customer support (G2 quality-of-support score 9.0)
- +Broad integration ecosystem (1,000+ apps via Workato) covering Jira, Teams, Intune, Slack, and major cloud platforms
- +Considered cost-effective relative to other enterprise ITSM tools per G2 reviewers
| - +Independent review documents a concrete business workflow
- +Documented capability: 3rd party single login and integrations
- +Documented capability: Automation
- +Documented capability: workflow
- +Documented capability: and escalations
|
| Contras | - −Recurring technical/reliability issues reported by a meaningful share of Capterra reviewers
- −Reporting tools described as challenging and limited by some users
- −Steep learning curve during setup/configuration, and an interface some reviewers call clunky or outdated
- −Full pricing is not fully public — Enterprise tier requires a custom quote
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense