| Audyense Score | 29AS*Bajo | 84ASSólido |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Software de mesa de ayuda omnicanal impulsado por IA para equipos en crecimiento |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa, Empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - FreeFree
- Express$7
- Standard$14
- Professional$23
- Enterprise$40
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| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| AI features | — | SíZia AI and answer bot; full Zia on Professional+, GenAI (BYOK) from Express |
| Automation & macros | — | SíWorkflows, business rules, macros; Blueprints on Professional+ |
| CSAT & satisfaction surveys | — | SíCustomer happiness ratings from Standard tier |
| Knowledge base & help center | — | SíPublic/community KB from Standard; private KB on Free |
| Live chat & messaging | — | ParcialBusiness messaging from Standard; full live chat (SalesIQ) on Enterprise |
| Omnichannel support | — | SíEmail, social, chat, telephony and web forms |
| Public API | — | SíREST API; webhooks from Professional |
| Reporting & dashboards | — | SíCustom reports/dashboards from Standard; deeper analytics on higher tiers |
| Shared inbox & ticketing | — | SíUnified team/support inbox across channels |
| SLA management | — | SíSLAs and multi-level escalations |
| Integraciones verificadas | — | 360+ |
| Valoración agregada | 8.9 · No reviews yet | 4.4 · 7.4k reviews |
| Integraciones | — | Zoho CRMZoho SalesIQZoho AnalyticsZoho CliqSlackMicrosoft Teams+7 más |
| Seguridad y cumplimiento | — | SOC 2ISO 27001ISO 27017ISO 27018+4 más |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Conjunto de funciones de nivel empresarial a un precio de mercado medio; un valor general sólido
- +Automatización potente y flexible (flujos de trabajo, reglas de negocio, cumplimiento de procesos con Blueprint)
- +Integración estrecha con el ecosistema más amplio de Zoho (CRM, SalesIQ, Analytics)
- +El sistema de tickets omnicanal consolida el correo electrónico, las redes sociales, el chat y el teléfono en un solo lugar
|
| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −Curva de aprendizaje pronunciada; la gran capacidad de configuración puede abrumar a los equipos nuevos
- −La interfaz puede sentirse recargada y con mucho texto frente a competidores más minimalistas
- −Problemas de rendimiento ocasionales: carga lenta y retrasos durante los momentos de mayor uso
- −Algunas funciones (análisis avanzados, MS Teams, chat en vivo) están restringidas a niveles superiores
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Audyense