| Audyense Score | 29AS*Bajo | 82ASSólido |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Mesa de ayuda en la nube y plataforma de servicio al cliente omnicanal con IA integrada |
| Plan gratuito | Sí | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | PYME, Mediana empresa, Empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - Support Team$19
- Suite Team$55
- Suite Professional$115
- Suite Enterprise + CopilotCustom pricing
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| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| AI features | — | SíAI agents on all Suite plans; generative AI and copilot on higher tiers |
| Automation & macros | — | SíTriggers, automations, and pre-written macros included from entry tier |
| CSAT & satisfaction surveys | — | SíBuilt-in customer satisfaction (CSAT) surveys |
| Knowledge base & help center | — | SíZendesk Guide knowledge base included from Suite Team |
| Live chat & messaging | — | SíMessaging and live chat included from Suite Team |
| Omnichannel support | — | SíOmnichannel routing across email, chat, voice, and social from Suite Team |
| Public API | — | SíPublic REST API and developer app framework |
| Reporting & dashboards | — | SíPrebuilt analytics dashboards; Explore reporting on Suite plans |
| Shared inbox & ticketing | — | SíUnified agent workspace centralizes tickets across channels |
| SLA management | — | ParcialSLA policies available on Professional and Enterprise tiers, not the entry Team plan |
| Integraciones verificadas | — | 1,200+ |
| Valoración agregada | 8.9 · No reviews yet | 4.4 · 4.1k reviews |
| Integraciones | — | SlackSalesforceShopifyJiraHubSpotMicrosoft Teams+9 más |
| Seguridad y cumplimiento | — | SOC 2 Type IIISO 27001ISO 27018ISO 27701+6 más |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +El espacio de trabajo omnicanal unificado centraliza los tickets de correo electrónico, chat, voz y redes sociales en un solo lugar
- +Automatización potente con disparadores, macros y enrutamiento de flujos de trabajo que escala con el volumen
- +Paneles de informes y análisis prediseñados y profundos
- +Madura, estable y altamente flexible/configurable para operaciones de soporte complejas
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| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −El costo real aumenta rápidamente con los puestos por agente, los complementos de pago y las funciones restringidas a niveles superiores
- −Curva de aprendizaje pronunciada y complejidad que en la práctica presupone un administrador dedicado o una persona de operaciones de soporte
- −Ciclos largos de configuración antes de percibir el valor
- −Se reportan ralentizaciones ocasionales de rendimiento y una experiencia de chat móvil más débil tras las actualizaciones
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Audyense