| Audyense Score | 29AS*Bajo | 56ASAceptable |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Plataforma de IA conversacional para la automatización del soporte al cliente |
| Plan gratuito | Sí | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa, Empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
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| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| AI features | — | SíGen-AI/LLM bot automation, AnswerFlow agent co-pilot, Sparks Gen-AI auto-QA, plus a Voice AI agent line. |
| Automation & macros | — | ParcialNo named "macros" feature, but AnswerFlow offers agent-facing quick responses and bot flows support automation rules. |
| CSAT & satisfaction surveys | — | SíCSAT is a tracked core metric on the overall dashboard, with automated feedback collection. |
| Knowledge base & help center | — | ParcialUser Insights lets teams create FAQs to feed the bot, but this is bot-training content rather than a standalone help center. |
| Live chat & messaging | — | SíLive chat with bot-to-agent handoff is a foundational channel across website, in-app, and social channels. |
| Mobile app | — | ParcialA "Mobile" channel embeds chat inside the customer's own app; no dedicated agent-side native mobile app found. |
| Omnichannel support | — | SíUnifies WhatsApp, website, in-app, Facebook, Instagram, and voice into one agent console. |
| Public API | — | SíPublic developer docs plus webhook support for custom reporting. |
| Reporting & dashboards | — | SíDedicated Reports & Analytics platform: overall dashboard, real-time monitoring, scheduled reports. |
| Shared inbox & ticketing | — | SíMessages and customer details are consolidated into a single view for agents across all channels. |
| SLA management | — | NoNo SLA rule/breach-alert/escalation-timer feature found on the official site or in review platforms. |
| Omnichannel chatbot (Web, App, WhatsApp, Instagram, Messenger) | — | Sí |
| Live chat with agent handoff | — | Sí |
| IVR / call routing | — | Sí |
| 80+ language support | — | Sí |
| Integraciones verificadas | — | 100+ |
| Valoración agregada | 8.9 · No reviews yet | 4.7 · 10 reviews |
| Integraciones | — | HubSpotFreshdeskZendeskClevertapWebEngageLeadfeeder+4 más |
| Seguridad y cumplimiento | — | ISO 27001ISO 9000ISO 42001GDPR |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Interfaz fácil de usar y amigable, mencionada de forma recurrente en las reseñas
- +Soporte al cliente/proveedor sólido y receptivo
- +Gestiona bien el volumen de chat multicanal simultáneo para equipos de soporte reducidos
- +Amplias capacidades de automatización e integración, señaladas como las mejores de su categoría para el precio
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| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −Retrasos ocasionales o rendimiento lento durante volúmenes altos de chat
- −Algunos usuarios reportan errores en el panel de control y en el inicio de sesión
- −Deficiencias de precisión en los informes, por ejemplo en el informe de tiempo de primera respuesta
- −Problemas de fiabilidad de conexión reportados en redes débiles
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Audyense