| Audyense Score | 29AS*Bajo | 85ASExcelente |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Software de chat en vivo y chatbot con IA para atención al cliente y comercio electrónico. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - FreeFree
- Starter$24
- Growth$49
- Plus$300
- PremiumCustom pricing
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| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| AI features | — | SíLyro AI agent plus AI Copilot; core to the product. |
| Automation & macros | — | SíMacros and ticketing automations from the Growth tier; visual Flows builder for automation. |
| CSAT & satisfaction surveys | — | ParcialBasic satisfaction/feedback capture; not a robust dedicated CSAT survey suite. |
| Knowledge base & help center | — | ParcialKnowledge base is used mainly to train the Lyro AI agent rather than a full standalone help-center product. |
| Live chat & messaging | — | SíLive chat is Tidio's core feature, with no-code widget install. |
| Omnichannel support | — | SíUnifies web chat, email, Messenger, Instagram, and WhatsApp in one inbox. |
| Public API | — | SíOpenAPI access, available on Plus and higher tiers. |
| Reporting & dashboards | — | ParcialAnalytics dashboards exist but reviewers describe reporting as basic; advanced analytics gated to higher tiers. |
| Shared inbox & ticketing | — | SíShared multichannel inbox with ticketing and chat assignment. |
| SLA management | — | NoNo dedicated SLA management; only enterprise Premium offers managed service and resolution guarantees. |
| Integraciones verificadas | — | 100+ |
| Valoración agregada | 8.9 · No reviews yet | 4.6 · 1.9k reviews |
| Integraciones | — | ShopifyWooCommerceWordPressWixBigCommerceFacebook Messenger+9 más |
| Seguridad y cumplimiento | — | SOC 2GDPRCCPAPCI-DSS |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Configuración rápida y sin código, con un panel intuitivo; la mayoría de los equipos están operativos en menos de una hora
- +Plan gratuito genuinamente útil que incluye chat en vivo, tickets, canales y una muestra de IA
- +Buen encaje con Shopify y el comercio electrónico, con disparadores de comportamiento para la recuperación de carritos y preguntas sobre productos
- +El agente de IA Lyro y un generador visual de Flows gestionan bien las preguntas frecuentes y la automatización
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| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −La facturación medida en conversaciones facturables, conversaciones de Lyro y visitantes de Flows hace difícil predecir el costo mensual real
- −Solo se incluyen 50 conversaciones puntuales con Lyro AI, por lo que un uso intensivo de IA requiere complementos de pago que terminan siendo el principal factor de costo
- −Salto considerable del nivel Growth a Plus, sin un plan verdadero para mercado medio; las facturas pueden llegar a 2-3 veces el precio anunciado
- −Los informes y la analítica son sólidos pero básicos, y el widget muestra la marca de Tidio a menos que se pague un extra
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Audyense