| Audyense Score | 29AS*Bajo | 64ASAceptable |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Atención al cliente y gestión de tickets con IA, centrada en Slack, para equipos B2B |
| Plan gratuito | Sí | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa, Empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - Starter$29
- Standard$79
- Enterprise$119
|
| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| AI features | — | SíAI-first: request detection, summaries, tagging, AI agents, co-pilot |
| Automation & macros | — | SíAI-powered workflows, auto-triage, and custom routing logic |
| CSAT & satisfaction surveys | — | SíCSAT collection and customer satisfaction monitoring |
| Knowledge base & help center | — | SíKnowledge base and help center builder |
| Live chat & messaging | — | SíAI web chat available from Standard tier |
| Omnichannel support | — | SíSlack, email, MS Teams, Discord, web chat, and web forms |
| Public API | — | SíAPIs and MCP; Enterprise APIs on top tier |
| Reporting & dashboards | — | SíPerformance insights and support reporting |
| Shared inbox & ticketing | — | SíUnified ticketing across channels, incl. shared Slack channel management |
| SLA management | — | SíSLA management and tracking with escalations |
| Integraciones verificadas | — | 13+ |
| Valoración agregada | 8.9 · No reviews yet | 4.9 · 65 reviews |
| Integraciones | — | SlackMicrosoft TeamsDiscordSalesforceHubSpotJira+7 más |
| Seguridad y cumplimiento | — | — |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Integración con Slack fluida y bidireccional que permite a los clientes recibir ayuda sin salir de Slack
- +Flujos de trabajo Kanban y de gestión de tickets intuitivos, fáciles de configurar y personalizar
- +Funciones de IA (detección de tickets, resúmenes, etiquetado, respuestas automáticas) integradas en todos los planes
- +Atención al cliente del proveedor receptiva y minuciosa, mencionada repetidamente por los reseñadores
|
| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −Producto todavía en maduración; los reseñadores señalan que podría beneficiarse de más integraciones y funciones a medida que evoluciona
- −La base de reseñas públicas es pequeña y se inclina hacia equipos más pequeños, lo que limita una validación empresarial amplia
- −Las funciones de IA de mayor valor (chat web, respuestas automáticas, copiloto, agent studio) están limitadas a los niveles más caros
- −El precio de lista del nivel Enterprise es elevado, 119 $/usuario/mes
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Audyense