| Audyense Score | 29AS*Bajo | 68ASAceptable |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Convierte las conversaciones de soporte en ingresos. |
| Plan gratuito | Sí | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | PYME, Mediana empresa, Empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - Starter$45
- Professional$65
- Scale$85
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| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| Automation & macros | — | SíNamed "Automation" feature, gated to the Scale tier. |
| CSAT & satisfaction surveys | — | SíBuilt-in CSAT and NPS surveys, supplemented by the Customer Distress Index. |
| Knowledge base & help center | — | SíDedicated knowledge base feature included from the Professional tier up. |
| Live chat & messaging | — | SíMessaging & Live Chat sold as an add-on, powered by SnapEngage. |
| Omnichannel support | — | SíDedicated omnichannel support product page and feature set. |
| Shared inbox & ticketing | — | ParcialArchitected as ticketing with email-to-ticket conversion, not a classic shared-inbox UX. |
| SLA management | — | SíContractual SLA tracking with pause on pending/weekends and violation history. |
| AI features | — | SíAsk AI, ticket summarization, assisted replies, sentiment analysis, and a 24/7 AI Agent for routine resolution. |
| Public API | — | SíRESTful API offered via the integration hub. |
| Mobile app | — | SíiOS/Android apps exist, though reviews note they are less polished than desktop. |
| Reporting & dashboards | — | SíBuilt-in reporting plus a paid Insights analytics module; usability and export limits are a recurring criticism. |
| Integraciones verificadas | — | 12+ |
| Valoración agregada | 8.9 · No reviews yet | 4.4 · 891 reviews |
| Integraciones | — | HubSpotJiraSalesforceAzure DevOpsMicrosoft Dynamics 365Zoho+6 más |
| Seguridad y cumplimiento | — | SOC 2GDPR |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Incorporación rápida y sencilla, con una experiencia de creación de tickets intuitiva.
- +Sólida colaboración entre equipos para traspasar tickets a otros departamentos.
- +La inteligencia del cliente a nivel de cuenta (Customer Distress Index) la diferencia de las herramientas de tickets genéricas.
- +Flujos de trabajo y campos personalizables, elogiados en distintas plataformas de reseñas.
|
| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −Problemas de rendimiento, incluidas cargas de página lentas y retrasos ocasionales.
- −El módulo de Reporting e Insights es difícil de personalizar, con carga lenta de informes y opciones de exportación limitadas.
- −Algunos reseñadores describen la interfaz como anticuada en comparación con competidores de mesa de ayuda más recientes.
- −La aplicación móvil es menos pulida y flexible que el producto de escritorio.
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Audyense