| Audyense Score | 29AS*Bajo | 76ASSólido |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Software de chat en vivo y soporte 100 % gratuito. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - FreeFree
- Remove Branding$39
- AI Assist$29
- Video + Voice + Screensharing$49
- Hired Agents$129
|
| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| AI features | — | ParcialAI Assist is a paid add-on, not part of the free core |
| Automation & macros | — | ParcialCanned/shortcut responses and triggers; no advanced macro engine |
| CSAT & satisfaction surveys | — | NoNo built-in CSAT survey feature surfaced in sources |
| Knowledge base & help center | — | SíHosted knowledge base included free |
| Live chat & messaging | — | SíCore product; real-time chat with visitor monitoring |
| Omnichannel support | — | ParcialWeb chat, email ticketing and chat pages; limited channel breadth |
| Public API | — | SíJavaScript API and REST API available |
| Reporting & dashboards | — | SíDetailed reporting included free |
| Shared inbox & ticketing | — | ParcialEmail ticketing system rather than a full shared inbox |
| SLA management | — | NoReviewers note no SLA timers or escalation workflows |
| Integraciones verificadas | — | 12+ |
| Valoración agregada | 8.9 · No reviews yet | 4.6 · 345 reviews |
| Integraciones | — | WordPressShopifyWixSquarespaceJoomlaWooCommerce+6 más |
| Seguridad y cumplimiento | — | GDPREU-U.S. Data Privacy FrameworkUK-U.S. Data Privacy FrameworkSwiss-U.S. Data Privacy Framework |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +La plataforma principal es genuinamente gratuita, sin muro de funciones, límites de agentes ni límites en el historial de chat
- +Rápida de configurar, con una interfaz intuitiva y un útil monitoreo de visitantes en tiempo real
- +Incluye tickets, base de conocimiento alojada y contactos de CRM junto con el chat en vivo
- +Aplicaciones de escritorio y móviles, además de compatibilidad con más de 45 idiomas
|
| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −La aplicación móvil es señalada con frecuencia como inestable y menos receptiva que la versión de escritorio
- −La interfaz se siente anticuada y el sistema de tickets carece de temporizadores de SLA y enrutamiento avanzado
- −Integraciones nativas de terceros limitadas; muchas conexiones requieren Zapier/Make
- −Las funciones avanzadas (eliminar la marca, AI Assist, agentes contratados) requieren complementos de pago
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Audyense