| Audyense Score | 29AS*Bajo | 79ASSólido |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Plataforma de centro de contacto impulsada por IA para atención al cliente omnicanal. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa, Empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - ExpressFree
- Digital Essentials$85
- Voice Essentials$105
- Elite$165
- Industry Experience Clouds$225
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| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| AI features | — | SíCopilot (real-time agent assist, auto-summaries) and Autopilot (conversational AI virtual agent) are flagship products. |
| Automation & macros | — | ParcialAutomation is built via the Studio low-code flow/IVR builder rather than classic helpdesk-style canned-response macros. |
| CSAT & satisfaction surveys | — | SíTalkdesk Feedback supports CSAT and NPS surveys via post-chat, IVR, SMS, and web channels. |
| Knowledge base & help center | — | SíTalkdesk Guide / Knowledge Management serves both agents and self-service/virtual agents. |
| Live chat & messaging | — | SíChat is a core Digital Engagement channel alongside email, SMS, and social messaging. |
| Mobile app | — | SíTalkdesk Conversations Mobile App (iOS/Android) for agents, plus a Talkdesk Schedule app for WFM. |
| Omnichannel support | — | SíTrue voice + digital omnichannel requires the Elite tier or above; lower tiers are single-mode. |
| Public API | — | SíPublic developer docs cover Reports API, Explore API, and general API access. |
| Reporting & dashboards | — | SíTalkdesk Explore (Business Intelligence) offers real-time/historical dashboards on higher tiers. |
| Shared inbox & ticketing | — | NoNo unified shared team-email inbox feature; digital channels route through the contact-center flow engine instead. |
| SLA management | — | ParcialLive SLA notifications exist within Workforce Engagement Management, but no dedicated ticket-level SLA policy engine. |
| Integraciones verificadas | — | 60+ |
| Valoración agregada | 8.9 · No reviews yet | 4.3 · 3.8k reviews |
| Integraciones | — | SalesforceZendeskMicrosoft TeamsServiceNowHubSpotMicrosoft Dynamics 365+9 más |
| Seguridad y cumplimiento | — | SOC 2 Type IIISO 27001PCI DSSHIPAA+2 más |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Interfaz limpia y moderna, elogiada por los administradores que configuran el enrutamiento y los flujos
- +Amplia cobertura omnicanal que combina voz, correo electrónico, chat y SMS sin tarifas adicionales por canal
- +Soporte al cliente e incorporación receptivos y muy bien valorados
- +Calidad de llamada y tiempo de actividad estables, mencionados con frecuencia de forma favorable frente a la competencia
|
| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −Los precios están por encima de algunos competidores, con condiciones de facturación y renovación de contrato rígidas
- −Problemas periódicos de calidad de llamada, como cortes o desconexiones
- −El generador de flujos low-code Studio puede resultar poco intuitivo de aprender al principio
- −Personalización limitada en algunas áreas, según los comentarios de los usuarios
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Audyense