| Audyense Score | 29AS*Bajo | 75ASSólido |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | AI-powered ITSM that moves IT from reactive to proactive |
| Plan gratuito | Sí | No |
| Implementación | Nube / SaaS | Nube / SaaS, Instalación local |
| Mejor encaje | Startup, PYME, Mediana empresa | PYME, Mediana empresa, Empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - Professional$89
- EnterpriseCustom pricing
|
| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| AI features | — | SíSysAid Copilot and pre-built AI agents handle automated ticket resolution, response drafting, and knowledge base generation. |
| Automation & macros | — | SíNo-code routing, escalation, due-date, and notification rules plus a drag-and-drop AI-driven workflow designer. |
| CSAT & satisfaction surveys | — | SíBuilt-in survey tool sends a feedback link on ticket close; Full edition supports multi-question surveys. |
| Knowledge base & help center | — | SíSelf-Service Portal includes a customizable knowledge base and service catalog, with AI-assisted KB article generation. |
| Live chat & messaging | — | SíAI chatbot available via chat, email, and embedded natively inside Microsoft Teams. |
| Mobile app | — | SíDedicated SysAid Mobile App for Agents supports ticket triage, prioritization, and AI Chat on the go. |
| Omnichannel support | — | ParcialCovers portal, email, chat, and Teams, but no full omnichannel suite spanning SMS/social/voice. |
| Public API | — | SíDocumented REST API for service records, users, assets, and SLAs, with published rate limits. |
| Reporting & dashboards | — | SíBuilt-in BI dashboards and analytics, with an optional Advanced Qlik BI seat on Enterprise. |
| Shared inbox & ticketing | — | SíCore ticketing system consolidates incoming requests across channels into a shared, agent-assignable queue. |
| SLA management | — | SíExplicit SLA management and SLA-risk analysis are core to both the Professional tier and AI Copilot triage. |
| Integraciones verificadas | — | 18+ |
| Valoración agregada | 8.9 · No reviews yet | 4.5 · 731 reviews |
| Integraciones | — | JiraMicrosoft TeamsMicrosoft IntuneSlackSalesforceActive Directory+12 más |
| Seguridad y cumplimiento | — | SOC 2 Type IIISO/IEC 27001ISO/IEC 27017GDPR+1 más |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Intuitive, highly customizable ticketing and workflow/automation rules that require no coding
- +Strong, responsive customer support (G2 quality-of-support score 9.0)
- +Broad integration ecosystem (1,000+ apps via Workato) covering Jira, Teams, Intune, Slack, and major cloud platforms
- +Considered cost-effective relative to other enterprise ITSM tools per G2 reviewers
|
| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −Recurring technical/reliability issues reported by a meaningful share of Capterra reviewers
- −Reporting tools described as challenging and limited by some users
- −Steep learning curve during setup/configuration, and an interface some reviewers call clunky or outdated
- −Full pricing is not fully public — Enterprise tier requires a custom quote
|
Audyense