| Audyense Score | 29AS*Bajo | 73ASSólido |
| Posicionamiento | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Software de atención al cliente creado para la complejidad B2B. |
| Plan gratuito | Sí | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | PYME, Mediana empresa |
| Planes de precio | - Free or entry planFree
- Higher tiersCustom pricing
| - Professional$32
- Enterprise$100
|
| Access From Any Device | SíDocumented in the independently researched profile. | — |
| Easy Deployment | SíDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | SíDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | SíDocumented in the independently researched profile. | — |
| High Performance | SíDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | SíDocumented in the independently researched profile. | — |
| Group Computers | SíDocumented in the independently researched profile. | — |
| User Managment | SíDocumented in the independently researched profile. | — |
| Resell Remote Access | SíDocumented in the independently researched profile. | — |
| Robust Security | SíDocumented in the independently researched profile. | — |
| Remote Print | SíDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | SíDocumented in the independently researched profile. | — |
| Remote Wake Computers | SíDocumented in the independently researched profile. | — |
| File transfer | SíDocumented in the independently researched profile. | — |
| Omnichannel support | — | SíTicketing across email, chat, AI bot, and APIs; native integrations across voice, chat, and social |
| Shared inbox & ticketing | — | SíUnified inbox for multiple email addresses with shared agent visibility |
| Knowledge base & help center | — | SíInternal and customer knowledge base with a dedicated KB product page |
| Live chat & messaging | — | SíNative Supportbench Chat widget, customizable and AI-assisted |
| CSAT & satisfaction surveys | — | SíCSAT/NPS/CES survey engine listed on the pricing page |
| Automation & macros | — | SíRule-based routing (round-robin, priority, SLA-based) with macros and versioning |
| SLA management | — | SíDynamic SLAs and multi-level escalations, a core pricing-page feature |
| AI features | — | SíIntelligent Support AI: search, summaries, sentiment, predictive CSAT, auto-tagging |
| Mobile app | — | ParcialNative iOS app exists and Android is supported, but reviewers say the mobile app lacks features available on desktop |
| Public API | — | SíREST API at the Professional tier; higher-throughput Enterprise API at the Enterprise tier |
| Integraciones verificadas | — | 15+ |
| Valoración agregada | 8.9 · No reviews yet | 4.9 · 116 reviews |
| Integraciones | — | SalesforceHubSpotMicrosoft Dynamics 365JiraSlackMicrosoft Teams+9 más |
| Seguridad y cumplimiento | — | SOC 2 |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Funciones impulsadas por IA: resúmenes de casos, análisis predictivo de CSAT/sentimiento, respuestas automatizadas
- +Comunicación unificada — correos, llamadas y notas todo en un mismo lugar
- +Personalización profunda de flujos de trabajo, paneles y reglas de automatización
- +Rentable frente a Zendesk/Freshdesk, ofreciendo una profundidad comparable
|
| Contras | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −Curva de aprendizaje pronunciada, especialmente para configurar la automatización y los flujos de trabajo en el primer mes
- −El sistema de notificaciones y alertas carece de granularidad y puede saturar a los agentes
- −La documentación se describe como informativa pero confusa, con vídeos de incorporación limitados
- −La funcionalidad de chat se describe como básica y con personalización limitada
- −Los casos a veces pueden pasarse por alto o duplicarse
|
Audyense