AudyenseRegistro lado a lado
Smartsupp vs. Worknet
Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.
La versión corta
Smartsupp parte de Free por usuario, frente a Worknet con Custom pricing. Worknet tiene la valoración agregada más alta (4.8/5 frente a 4.7/5). Worknet lista más integraciones (100+ frente a 15+).
Comparación completa
Smartsuppdesde Free | Worknetdesde Custom pricing | |
|---|---|---|
| Audyense Score | 75ASSólido | 53ASBajo |
| Posicionamiento | Live chat and AI agents that turn visitors into customers | A customer-facing AI agent for sales, success & support |
| Plan gratuito | Sí | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Mediana empresa, Empresa |
| Planes de precio |
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| AI features | SíAI reply assists on every paid tier plus a dedicated Mira AI agent trained on the site/product catalog. | — |
| Public API | SíDocumented REST API and webhooks plus a Mobile SDK; API access gated to the Plus tier and above. | — |
| Reporting & dashboards | SíStatistics dashboard covering conversation volume, response time, CSAT, and per-agent stats (Solo tier up). | — |
| Mobile app | SíNative iOS and Android apps exist for chatting and monitoring visitors/stats on the go. | — |
| Shared inbox & ticketing | SíMulti-operator shared conversation inbox with team features on Plus and Expert tiers. | — |
| Live chat & messaging | SíCore product: real-time website live chat widget with visitor tracking and behavior recording. | — |
| Knowledge base & help center | ParcialA knowledge base exists mainly to train the Mira AI agent rather than as a standalone public help-center product. | — |
| Omnichannel support | ParcialUnifies live chat, WhatsApp, Facebook Messenger, and email, but no native voice/phone or SMS channel. | — |
| Automation & macros | SíAutomated message triggers, rule-based chatbot workflows with conditions, and automation templates. | — |
| CSAT & satisfaction surveys | SíBuilt-in post-chat customer satisfaction rating, with average rating surfaced in the statistics dashboard. | — |
| SLA management | NoNo dedicated SLA or escalation-management feature in any plan. | — |
| Real-time in-app UI monitoring | — | Sí |
| In-app conversational AI grounded in company knowledge | — | Sí |
| Human handoff | — | Sí |
| Peer adoption nudges | — | Sí |
| Integraciones verificadas | 15+ | 100+ |
| Valoración agregada | 4.7 · 1.0k reviews | 4.8 · 22 reviews |
| Integraciones | ShopifyWordPressWooCommercePrestaShopMagentoWix+9 más | SalesforceHubSpotZendeskSlackMicrosoft TeamsJira+5 más |
| Seguridad y cumplimiento | GDPR | SOC 2 Type IIGDPRCCPA |
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| Contras |
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| Visitar Smartsupp ↗ | Visitar Worknet ↗ |