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ScreenConnect vs. SysAid

Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.

La versión corta

ScreenConnect parte de $27 por usuario, frente a SysAid con $89. ScreenConnect tiene la valoración agregada más alta (9.0/5 frente a 4.5/5).

Comparación completa

ScreenConnectdesde $27 per month
SysAiddesde $89 per agent/month
Audyense Score29AS*Bajo75ASSólido
PosicionamientoScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.AI-powered ITSM that moves IT from reactive to proactive
Plan gratuitoSíNo
ImplementaciónNube / SaaSNube / SaaS, Instalación local
Mejor encajeStartup, PYME, Mediana empresaPYME, Mediana empresa, Empresa
Planes de precio
  • Free or entry planFree
  • Higher tiersCustom pricing
  • Professional$89
  • EnterpriseCustom pricing
Multiple agentsSíDocumented in the independently researched profile.—
Remote SupportSíDocumented in the independently researched profile.—
No interruptionsSíDocumented in the independently researched profile.—
Secure informationSíDocumented in the independently researched profile.—
Automated reconnectionSíDocumented in the independently researched profile.—
Cross-platform compatibilitySíDocumented in the independently researched profile.—
Browser extensionsSíDocumented in the independently researched profile.—
Remote accessSíDocumented in the independently researched profile.—
Unattended accessSíDocumented in the independently researched profile.—
Simplified transfer of filesSíDocumented in the independently researched profile.—
Roles & permissionsSíDocumented in the independently researched profile.—
Shared toolboxSíDocumented in the independently researched profile.—
Remote meetingsSíDocumented in the independently researched profile.—
Customization & brandingSíDocumented in the independently researched profile.—
AI features—SíSysAid Copilot and pre-built AI agents handle automated ticket resolution, response drafting, and knowledge base generation.
Automation & macros—SíNo-code routing, escalation, due-date, and notification rules plus a drag-and-drop AI-driven workflow designer.
CSAT & satisfaction surveys—SíBuilt-in survey tool sends a feedback link on ticket close; Full edition supports multi-question surveys.
Knowledge base & help center—SíSelf-Service Portal includes a customizable knowledge base and service catalog, with AI-assisted KB article generation.
Live chat & messaging—SíAI chatbot available via chat, email, and embedded natively inside Microsoft Teams.
Mobile app—SíDedicated SysAid Mobile App for Agents supports ticket triage, prioritization, and AI Chat on the go.
Omnichannel support—ParcialCovers portal, email, chat, and Teams, but no full omnichannel suite spanning SMS/social/voice.
Public API—SíDocumented REST API for service records, users, assets, and SLAs, with published rate limits.
Reporting & dashboards—SíBuilt-in BI dashboards and analytics, with an optional Advanced Qlik BI seat on Enterprise.
Shared inbox & ticketing—SíCore ticketing system consolidates incoming requests across channels into a shared, agent-assignable queue.
SLA management—SíExplicit SLA management and SLA-risk analysis are core to both the Professional tier and AI Copilot triage.
Integraciones verificadas—18+
Valoración agregada9.0 · No reviews yet4.5 · 731 reviews
Integraciones—
JiraMicrosoft TeamsMicrosoft IntuneSlackSalesforceActive Directory+12 más
Seguridad y cumplimiento—
SOC 2 Type IIISO/IEC 27001ISO/IEC 27017GDPR+1 más
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
  • Intuitive, highly customizable ticketing and workflow/automation rules that require no coding
  • Strong, responsive customer support (G2 quality-of-support score 9.0)
  • Broad integration ecosystem (1,000+ apps via Workato) covering Jira, Teams, Intune, Slack, and major cloud platforms
  • Considered cost-effective relative to other enterprise ITSM tools per G2 reviewers
Contras
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Recurring technical/reliability issues reported by a meaningful share of Capterra reviewers
  • Reporting tools described as challenging and limited by some users
  • Steep learning curve during setup/configuration, and an interface some reviewers call clunky or outdated
  • Full pricing is not fully public — Enterprise tier requires a custom quote
Visitar ScreenConnect ↗Visitar SysAid ↗

Lectura editorial de la comparación

La tabla resume los datos estructurados; esta sección explica cómo interpretar las diferencias para una decisión de compra real.

Encaje y límites de cada herramienta

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

Encaja especialmente con: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

Puede no encajar si: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

SysAid

SysAid is an IT service management (ITSM) platform combining ticketing, asset management, and agentic AI automation for IT and enterprise service desks. It offers cloud and on-premise deployment, with AI Copilot features for automated ticket resolution, response drafting, and knowledge base generation.

Encaja especialmente con: IT teams that want ticketing, asset management, and AI-assisted resolution in one unified ITSM platform Mid-market and enterprise organizations that need SLA management, BI dashboards, and workflow automation without heavy custom development Organizations with data-sovereignty or compliance requirements that need a choice between cloud and on-premise deployment

Puede no encajar si: Very small teams or startups sensitive to per-agent pricing, since Professional starts at $89/agent/month with no free tier Teams that need a modern, highly polished UI out of the box — multiple reviewers describe the interface as clunky or outdated

Precios y estructura de planes

ScreenConnect: Precio inicial publicado $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

SysAid: Precio inicial publicado $89 per agent/month

  • Professional$89 per agent/month
  • EnterpriseCustom pricing

Capacidades que conviene validar

  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection
  • SysAid: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Jira, Microsoft Teams, Microsoft Intune, Slack.

Preguntas antes de cambiar

  • ¿El plan de ScreenConnect incluye las funciones y límites que necesitamos?
  • ¿El plan de SysAid incluye las funciones y límites que necesitamos?
  • Does the exact integration path for Jira, Microsoft Teams, Microsoft Intune support the sync direction, permissions, and volume we need?
  • Will the deployment and data-residency model meet our security and procurement requirements?

Cómo evaluar esta lista corta

Una comparación útil convierte las diferencias de Atención al Cliente en una prueba concreta. Usa estos pasos para evitar elegir por una tabla de funciones o por el precio más bajo.

  1. Empieza con un flujo de trabajo representativo de Atención al Cliente, no con una lista de funciones. Define quién lo usará, qué datos entran y qué resultado debe producir.
  2. Prueba el recorrido completo con Jira, Microsoft Teams, Microsoft Intune: permisos, dirección de sincronización, errores y límites de volumen suelen importar más que el nombre de una integración.
  3. Compara el coste del escenario real, incluidos usuarios, uso, almacenamiento, soporte y cualquier requisito de contrato. El precio inicial por sí solo no mide el coste de adopción.
  4. Antes de cambiar, registra qué evidencia falta, pide una demostración del flujo crítico y confirma seguridad, residencia de datos, exportación y soporte con cada proveedor.

Las señales estructuradas ayudan a reducir la lista, pero una prueba con un flujo real sigue siendo la mejor forma de validar la decisión.

Base de investigación

Última comprobación: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Fuentes consultadas: ScreenConnect product site, FinancesOnline review, Vendor website; SysAid product site, G2, Capterra