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ScreenConnect vs. SupportBee

Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.

La versión corta

SupportBee parte de $13 por usuario, frente a ScreenConnect con $27. ScreenConnect tiene la valoración agregada más alta (9.0/5 frente a 4.3/5).

Comparación completa

ScreenConnectdesde $27 per month
SupportBeedesde $13 per month
Audyense Score29AS*Bajo25AS*Bajo
PosicionamientoScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.Built around the idea that support is just email done collaboratively, SupportBee turns a shared inbox into a triage system where a small team can claim, assign, and reply to ticke
Plan gratuitoNo
ImplementaciónNube / SaaSNube / SaaS
Mejor encajeStartup, PYME, Mediana empresaStartup, PYME, Mediana empresa
Planes de precio
  • Free or entry planFree
  • Higher tiersCustom pricing
  • Starting plan$13
  • Higher tiersCustom pricing
Multiple agentsDocumented in the independently researched profile.
Remote SupportDocumented in the independently researched profile.
No interruptionsDocumented in the independently researched profile.
Secure informationDocumented in the independently researched profile.
Automated reconnectionDocumented in the independently researched profile.
Cross-platform compatibilityDocumented in the independently researched profile.
Browser extensionsDocumented in the independently researched profile.
Remote accessDocumented in the independently researched profile.
Unattended accessDocumented in the independently researched profile.
Simplified transfer of filesDocumented in the independently researched profile.
Roles & permissionsDocumented in the independently researched profile.
Shared toolboxDocumented in the independently researched profile.
Remote meetingsDocumented in the independently researched profile.
Customization & brandingDocumented in the independently researched profile.
Editorially noted strength: Simple shared inbox Affordable Email-firstDocumented in the Softwares.com editorial review.
Editorially noted strength: teams that want shared-inbox clarity without the cost and complexity of a full suite.Documented in the Softwares.com editorial review.
Editorially noted strength: Onboarding is quick because it feels like email.Documented in the Softwares.com editorial review.
Help deskDocumented in the Softwares.com editorial review.
Live chat & messagingDocumented in the Softwares.com editorial review.
Knowledge base & help centerDocumented in the Softwares.com editorial review.
ChatbotsDocumented in the Softwares.com editorial review.
WebDocumented in the Softwares.com editorial review.
APIDocumented in the Softwares.com editorial review.
Integraciones verificadas
Valoración agregada9.0 · No reviews yet4.3 · No reviews yet
Integraciones
Seguridad y cumplimiento
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
  • Simple shared inbox Affordable Email-first
  • teams that want shared-inbox clarity without the cost and complexity of a full suite.
  • Onboarding is quick because it feels like email.
Contras
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Limited channels Few advanced features
  • limited channels and few advanced workflows mean you will outgrow it as volume and channels expand.
  • Choose it over Help Scout if you want something simpler and cheaper, but pick Help Scout or Freshdesk once you need chat, knowledge base, and reporting depth.
Visitar ScreenConnect ↗Visitar SupportBee ↗