| Audyense Score | 68AS*Aceptable | 29AS*Bajo |
| Posicionamiento | Plataforma de atención al cliente de nivel empresarial para gestión de casos, soporte omnicanal y flujos de trabajo de agentes asistidos por IA en la Plataforma Salesforce. | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Starter Suite$25
- Pro Suite$100
- Enterprise$175
- Unlimited$350
- Agentforce 1 Service$550
| - Free or entry planFree
- Higher tiersCustom pricing
|
| Shared inbox & ticketing | SíEmail-to-case and shared queues route messages into a unified case view. | — |
| Live chat & messaging | SíEmbedded chat available from Pro Suite up; Einstein Bots on Unlimited+. | — |
| Knowledge base & help center | SíSalesforce Knowledge provides an enterprise-grade, article-based knowledge base. | — |
| Omnichannel support | SíOmnichannel Routing distributes work across phone, email, chat, and messaging from Pro Suite up. | — |
| Automation & macros | SíMacros and Flow-based automation available for repetitive agent actions. | — |
| CSAT & satisfaction surveys | ParcialBasic satisfaction tracking exists; full survey tooling requires the separate Feedback Management add-on. | — |
| SLA management | SíEntitlements and Milestones enforce SLA tracking and escalation. | — |
| AI features | SíEinstein/Agentforce AI (case summarization, suggested replies) unlocks at Enterprise tier and above. | — |
| Reporting & dashboards | SíNative reports and dashboards; Tableau Next included at the top Agentforce 1 tier. | — |
| Public API | SíREST/SOAP APIs available starting at the Enterprise tier. | — |
| Mobile app | SíSalesforce mobile app gives agents case access on iOS/Android. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | — | — |
| Valoración agregada | 4.4 · 7.4k reviews | 8.9 · No reviews yet |
| Integraciones | SlackMailchimpDocuSignZoomTwilioGoogle Workspace+9 más | — |
| Seguridad y cumplimiento | SOC 2SOC 3ISO 27001ISO 27017+8 más | — |
| Pros | - +Vista unificada de 360 grados del cliente en canales de correo electrónico, teléfono, chat y redes sociales/mensajería en una sola plataforma
- +Altamente configurable: los flujos de trabajo, paneles, derechos y procesos de casos pueden adaptarse a operaciones de soporte específicas
- +Integración profunda con el ecosistema más amplio de Salesforce (Sales Cloud, Tableau, MuleSoft) y sistemas de terceros
- +IA integrada (Einstein/Agentforce) para resumir casos, sugerir respuestas y recomendar contenido de la base de conocimientos
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Costoso en comparación con herramientas de helpdesk dedicadas (Zendesk, Freshdesk), con costos que aumentan rápidamente al incluir complementos
- −Curva de aprendizaje pronunciada: funciones como el enrutamiento omnicanal, los derechos y los hitos requieren administradores capacitados
- −La implementación y la configuración pueden ser complejas y llevar mucho tiempo, y a menudo requieren recursos de desarrollo para necesidades avanzadas
- −El rendimiento puede resentirse al gestionar volúmenes de casos muy altos o grandes conjuntos de datos
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense