| Audyense Score | 77ASSólido | 29AS*Bajo |
| Posicionamiento | Plataforma de atención al cliente centrada en IA para marcas de ecommerce | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - FreeFree
- Pro$20
- Pro Max$85
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíSidekick AI auto-replies and agent assist plus social AI; AI-first positioning | — |
| Automation & macros | SíAutomation rules (5 on Pro, unlimited on Pro Max) and macros | — |
| CSAT & satisfaction surveys | SíCSAT reporting on the Pro Max plan | — |
| Knowledge base & help center | SíHelp center and customer self-service portal | — |
| Live chat & messaging | SíLive chat available from the Free tier up | — |
| Omnichannel support | SíEmail, chat, and social, plus SMS and phone on Pro Max | — |
| Public API | SíAPI access on Pro Max and above | — |
| Reporting & dashboards | ParcialBasic reporting on Free; revenue and CSAT dashboards gated to Pro Max | — |
| Shared inbox & ticketing | SíMultichannel shared inbox is the core helpdesk | — |
| SLA management | ParcialBusiness hours and automations approximate SLAs; no dedicated SLA or escalation engine surfaced | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 18+ | — |
| Valoración agregada | 4.7 · 94 reviews | 9.0 · No reviews yet |
| Integraciones | ShopifyMagentoWooCommerceAmazonKlaviyoRecharge+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIGDPRHIPAA | — |
| Pros | - +Fácil de usar, con una interfaz intuitiva
- +Soporte receptivo y de alta calidad, con incorporación personalizada (puntuación de soporte de 9,6 en G2)
- +Consolida los datos de clientes y pedidos en un solo lugar
- +La automatización y el portal de autoservicio reducen notablemente los tiempos de respuesta y el volumen de tickets
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −Los precios se perciben como altos frente a la competencia
- −La configuración inicial y la capacitación del equipo requieren una inversión de tiempo
- −Algunos reseñadores piden más integraciones nativas y soporte de idiomas adicionales
- −Deseos de contar con una aplicación móvil y más flexibilidad en los flujos de trabajo
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense