| Audyense Score | 77ASSólido | 29AS*Bajo |
| Posicionamiento | Helpdesk con IA, chat en vivo y chatbots creados para ecommerce | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Basic$26
- Pro$44
- Plus$62
- Starter$59
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | ParcialAI agent for chat/FAQ deflection with included resolutions per tier, but reviewers describe AI as relatively basic vs. larger rivals. | — |
| Automation & macros | SíWorkflow automation, response templates/macros, and chatbots available from the Basic tier. | — |
| CSAT & satisfaction surveys | ParcialCustomer satisfaction ratings included on the Plus tier only. | — |
| Knowledge base & help center | SíPublic and internal FAQ/knowledge base embeddable in the chat widget; editor lacks native in-article image uploads. | — |
| Live chat & messaging | SíCore feature; live chat with chatbots, proactive messages, screensharing, and in-chat video (higher tiers). | — |
| Omnichannel support | SíUnifies email, live chat, social media, SMS/MMS, and VoIP/voice in one inbox. | — |
| Public API | SíRe:amaze offers a REST API and webhooks for custom integrations. | — |
| Reporting & dashboards | SíBasic reporting on all plans; advanced and staff-performance reporting on Pro/Plus. | — |
| Shared inbox & ticketing | SíCentral shared inbox is the product’s core; supports multiple brands on Pro and above. | — |
| SLA management | ParcialOffers response workflows, shifts/vacation tracking, and staff performance reporting rather than dedicated formal SLA/escalation policy tooling. | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 30+ | — |
| Valoración agregada | 4.6 · 192 reviews | 9.0 · No reviews yet |
| Integraciones | ShopifyBigCommerceWooCommerceMagentoKlaviyoStripe+9 más | — |
| Seguridad y cumplimiento | SOC 2GDPRPCI DSSHIPAA | — |
| Pros | - +Las integraciones estrechas con ecommerce muestran el pedido, el envío y el historial del cliente dentro del hilo de conversación (reseñas de G2/Shopify)
- +Fácil de configurar e intuitivo para nuevos agentes; buena relación entre costo y funciones (Capterra/Shopify)
- +Verdaderamente omnicanal: correo electrónico, chat en vivo, redes sociales, SMS y voz en una sola bandeja de entrada
- +Soporte al cliente rápido y competente, mencionado repetidamente por los reseñadores
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −Las funciones de IA y las automatizaciones avanzadas son relativamente básicas frente a competidores más grandes (Capterra)
- −El backend del chat en vivo/la interfaz del agente puede sentirse tosco y ocasionalmente falla (Capterra/Shopify)
- −El editor de la base de conocimientos carece de carga nativa de imágenes, y requiere URL externas (Capterra)
- −Los costos aumentan con el uso/las resoluciones y la escala por asiento; algunos consideran que el precio es alto (Reddit/Shopify)
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense