| Audyense Score | 76ASSólido | 29AS*Bajo |
| Posicionamiento | Plataforma de soporte B2B nativa de IA con ticketing nativo de Slack y Teams | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Starter$59
- Professional$89
- Enterprise$139
| - Free or entry planFree
- Higher tiersCustom pricing
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| AI features | SíAI Assistants ($50/seat/mo) and autonomous AI Agents (from $100/mo) are paid add-ons | — |
| Automation & macros | SíTriggers, macros, and SLA automations from the Professional plan up | — |
| CSAT & satisfaction surveys | SíBuilt-in CSAT and NPS surveys with CSAT reporting | — |
| Knowledge base & help center | SíIncluded on all plans; multiple KBs, custom domain, version history | — |
| Live chat & messaging | SíChat widget on all plans; multi-widget on Enterprise | — |
| Omnichannel support | SíSlack, Teams, email, chat, WhatsApp, Telegram, Discord, SMS; phone is a paid add-on | — |
| Public API | SíAPI and webhooks from the Professional plan up; not on Starter | — |
| Reporting & dashboards | SíPrebuilt dashboards on all plans; custom reporting is Enterprise-only | — |
| Shared inbox & ticketing | SíOmnichannel support inbox is the core product on every plan | — |
| SLA management | SíSLAs, team SLAs, and SLA reports; priority support SLAs on Enterprise | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 48+ | — |
| Valoración agregada | 4.9 · 57 reviews | 8.9 · No reviews yet |
| Integraciones | SlackMicrosoft TeamsSalesforceHubSpotAttioPipedrive+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIISO 27001ISO 42001GDPR+1 más | — |
| Pros | - +Nativo de Slack/Teams por diseño: los canales compartidos de Slack Connect y Teams se convierten en tickets rastreables con SLA y enrutamiento, eliminando la necesidad de copiar y pegar en un helpdesk aparte
- +Fácil de usar y de adoptar rápidamente, con una interfaz moderna: la "facilidad de uso" es la ventaja más citada en G2
- +Proveedor receptivo con un ritmo de lanzamientos rápido; la segunda ventaja más citada en G2 es el propio soporte al cliente de Pylon
- +Consolida ticketing, base de conocimientos, CSAT/NPS, difusiones y estado de cuenta en una plataforma centrada en B2B
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −La profundidad de funciones va por detrás de los helpdesks maduros: "funciones limitadas" y "funciones faltantes" son las principales quejas en G2; la voz/teléfono nativo es un complemento pago
- −El costo total es difícil de predecir: mínimos de asientos (3 o 7), plan Enterprise solo anual, además de los complementos de Asistentes de IA, Agentes de IA e Inteligencia de Cuentas con precio aparte
- −La configuración inicial puede sentirse engorrosa y ruidosa con alto volumen hasta que se crean vistas personalizadas
- −Algunas asperezas en las integraciones: los reseñadores de G2 mencionan problemas de integración, y un usuario de Reddit califica el puente entre Slack y Teams como "un poco chapucero"
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
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Audyense