| Audyense Score | 65ASAceptable | 29AS*Bajo |
| Posicionamiento | Software de mesa de ayuda con IA que resuelve tickets 3 veces más rápido | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Free PlanFree
- Essentials$24
- Business$30
- Business Complete Elite$180
- Customer Delight Suite$499
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíResponse drafting, first-response generation, tone rewriting, and emotion detection at higher tiers | — |
| Automation & macros | SíAuto-tagging on Essentials, up to smart workflow automation on higher tiers | — |
| CSAT & satisfaction surveys | SíAuto-sent CSAT from the Essentials tier up; multi-question CSAT and NPS on higher tiers | — |
| Knowledge base & help center | ParcialNot built into Help Desk itself; requires the separate ProProfs Knowledge Base product via integration | — |
| Live chat & messaging | ParcialRequires the separate ProProfs Live Chat product via integration, not native to the ticketing product | — |
| Mobile app | SíIncluded from the Free plan; a native mobile app is called out specifically at the top tier | — |
| Omnichannel support | ParcialEmail and web forms are core; WhatsApp and Facebook only appear at the Business Complete Elite tier | — |
| Public API | SíAPI and webhooks are available at the Business Complete Elite tier | — |
| Reporting & dashboards | SíTiered from basic reports up to advanced, custom dashboards | — |
| Shared inbox & ticketing | SíCore, most-praised feature per reviewers | — |
| SLA management | ParcialOverdue-time tracking and business hours exist, but no explicit SLA/escalation policy engine was documented | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 11+ | — |
| Valoración agregada | 4.9 · 14 reviews | 9.0 · No reviews yet |
| Integraciones | ProProfs Live ChatProProfs Knowledge BaseProProfs ProjectProProfs Survey MakerSalesforceMicrosoft Dynamics CRM+5 más | — |
| Seguridad y cumplimiento | GDPRCCPA | — |
| Pros | - +Interfaz al estilo Gmail, elogiada repetidamente por ser sencilla y rápida de aprender (Capterra)
- +La bandeja compartida con una estructura de tickets secundarios mantiene organizada la gestión de tickets del equipo (Capterra)
- +Sólidos informes y análisis de rendimiento por agente y por equipo (Capterra)
- +Precio accesible, en torno a 10 $/agente/mes en la práctica, en relación con su conjunto de funciones (Capterra)
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −Sin soporte nativo de canales de redes sociales en los niveles inferiores (Capterra)
- −La app móvil para iOS es descrita por los reseñadores como necesitada de mejoras (Capterra)
- −Profundidad de integración con terceros/CRM limitada en comparación con competidores más grandes (Capterra)
- −La función de etiquetas está restringida a los planes de pago, no disponible en el nivel Gratuito (Capterra)
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense