| Audyense Score | 56AS*Aceptable | 29AS*Bajo |
| Posicionamiento | Plataforma de soporte B2B nativa de IA y API-first que unifica Slack, Teams, Discord, correo electrónico y chat | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Foundation$35
- Horizon$299
- FrontierCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAri AI agent included on every plan; Sidekick drafting assistant; AI triage and insights | — |
| Automation & macros | SíAI workflows with auto-routing, triggers, and escalation paths | — |
| CSAT & satisfaction surveys | SíCross-channel CSAT (Slack-native or email) with workflow triggers on higher tiers | — |
| Knowledge base & help center | Sí1 KB + 1 Ask AI on Foundation; unlimited KBs and Help Center on Horizon+ | — |
| Live chat & messaging | SíEmbeddable website/app chat | — |
| Omnichannel support | ParcialSlack, Teams, Discord, email, chat, portal, in-app forms — no phone/voice or social channels | — |
| Public API | SíGraphQL API — the same API Plain uses internally, no rate-limit tiering | — |
| Reporting & dashboards | SíAdvanced reporting and team analytics on Horizon and up | — |
| Shared inbox & ticketing | SíAll channels consolidated into one team inbox | — |
| SLA management | SíSLAs and business hours on Horizon plan and up | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | — | — |
| Valoración agregada | 4.5 · 20 reviews | 8.9 · No reviews yet |
| Integraciones | SlackMicrosoft TeamsDiscordLinearJiraGitHub Issues+7 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIGDPR | — |
| Pros | - +Unifica el soporte de Slack, correo electrónico, Discord y dentro de la app en una sola bandeja de entrada; los reseñadores la califican como "una excelente manera de gestionar el soporte de Slack y correo electrónico en un solo lugar"
- +Integraciones profundas y muy valoradas con herramientas de ingeniería (Linear, Jira, Slack), con altas puntuaciones de usabilidad y facilidad de configuración en G2
- +Bien estructurada y potente para equipos que gestionan miles de tickets por semana, con una clasificación de tickets matizada
- +Una API GraphQL completa permite a los equipos personalizar flujos de trabajo e integrar el soporte dentro de su producto
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −La función de búsqueda no es clara y dificulta encontrar tickets pasados
- −Los precios basados en asientos frustran a los equipos donde los ingenieros responden solo ocasionalmente pero necesitan un asiento completo
- −Los precios altos por asiento limitan la escalabilidad del soporte colaborativo en equipos grandes
- −La interfaz, densa en funciones, puede resultar abrumadora al principio, y los reseñadores reportan fallos de desplazamiento en el cuadro de respuesta
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense