| Audyense Score | 63ASAceptable | 29AS*Bajo |
| Posicionamiento | Un agente de IA que trabaja tu funnel de marketing las 24 horas | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME | Startup, PYME, Mediana empresa |
| Planes de precio | - Live Chat Only (Classic)$29
- Standard AI Website Agent$400
- Custom EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| Automation & macros | Parcial"Shortcuts" saved-reply commands exist, but no rules-based workflow engine beyond that. | — |
| CSAT & satisfaction surveys | SíPost-chat "Chat Ratings" on satisfaction, knowledge, responsiveness, and friendliness. | — |
| Knowledge base & help center | ParcialNo native help-center product; the AI agent can be trained on uploaded docs, not a standalone KB module. | — |
| Live chat & messaging | SíCore product since 2009. | — |
| Omnichannel support | ParcialWhatsApp and SMS available only on the Classic side; not a unified omnichannel inbox. | — |
| Shared inbox & ticketing | ParcialNo native ticketing/shared inbox; conversations push to third-party helpdesks via integration. | — |
| SLA management | ParcialCustom workflows and SLAs are listed only under the Custom Enterprise tier. | — |
| AI features | SíFlagship AI agent trained on site content, with lead qualification and an "AI Analyst" for plain-English data queries. | — |
| Public API | SíREST API, JavaScript API, and webhooks for chat events. | — |
| Mobile app | NoOlark's own mobile app was deprecated; help docs recommend third-party apps instead. | — |
| Reporting & dashboards | SíDashboards on chat volume, ratings, agent activity, tag-based topics, CSV export, and Google Analytics integration. | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 20+ | — |
| Valoración agregada | 4.3 · 224 reviews | 9.0 · No reviews yet |
| Integraciones | WordPressHubSpotSalesforceSlackZendeskFront+14 más | — |
| Seguridad y cumplimiento | GDPR | — |
| Pros | - +Interfaz simple, limpia y fácil de usar, rápida de configurar.
- +Punto de entrada asequible en comparación con la competencia, especialmente para equipos pequeños.
- +Confiable y estable, con usuarios que reportan años de uptime y pocas quejas.
- +Equipo de soporte al cliente de Olark útil y receptivo.
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −Personalización limitada de las respuestas automáticas y las plantillas de diseño del widget de chat.
- −No cuenta con una verdadera app móvil nativa: el propio cliente móvil de Olark fue descontinuado.
- −El precio por usuario se vuelve costoso a medida que los equipos crecen, y el nivel de IA más reciente tiene un piso mensual elevado.
- −Brechas de integración y de intercambio de archivos: los agentes no pueden enviar archivos a los visitantes.
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense