| Audyense Score | 79ASSólido | 29AS*Bajo |
| Posicionamiento | Bandeja de entrada colaborativa de equipo para email, chat y mensajería | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | Sí | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME | Startup, PYME, Mediana empresa |
| Planes de precio | - FreeFree
- Starter$14
- Productive$24
- Business$36
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI draft suggestions, summarization, translation, and AI rules that analyze emails to escalate or create tasks | — |
| Automation & macros | SíRules engine (up to 1,000 rules), canned responses with variables, auto-assign, and workload balancing | — |
| CSAT & satisfaction surveys | NoNo native customer-satisfaction survey capability | — |
| Knowledge base & help center | NoNo built-in knowledge base or help-center authoring | — |
| Live chat & messaging | SíLive chat widget for website visitors, unified into the inbox | — |
| Omnichannel support | SíEmail, SMS, WhatsApp, Messenger, and Instagram in one inbox plus custom webhook channels | — |
| Public API | SíREST API available from the Productive tier up | — |
| Reporting & dashboards | ParcialBasic analytics on reply and handle time; advanced analytics only on Business; reviewers note limited depth | — |
| Shared inbox & ticketing | SíCore product: team inboxes with assignment, watching, and internal threads | — |
| SLA management | ParcialNo native SLA timers or breach tracking; rules can approximate escalation and follow-up | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 20+ | — |
| Valoración agregada | 4.7 · 787 reviews | 9.0 · No reviews yet |
| Integraciones | GmailOutlookWhatsAppFacebook MessengerInstagramTwilio+12 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIGDPR | — |
| Pros | - +Excelente colaboración en bandeja de entrada compartida, con comentarios internos y redacción colaborativa en tiempo real
- +Soporte al cliente excepcional (Calidad de Soporte en G2: 9.3; Servicio al Cliente en Capterra: 4.9)
- +Motor de reglas y automatización potente y completo
- +Sólidas aplicaciones nativas para Mac, iOS y Android, con una interfaz limpia y minimalista
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −La búsqueda es lenta en hilos antiguos o muy extensos
- −La aplicación móvil carece de funciones presentes en la versión de escritorio
- −Los informes y análisis son limitados en comparación con las mesas de ayuda dedicadas
- −La curva de aprendizaje y el descubrimiento de funciones pueden resultar abrumadores; las notificaciones predeterminadas son intensas
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
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Audyense