AudyenseRegistro lado a lado
LivePerson vs. Thena
Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.
La versión corta
Thena parte de $29 por usuario, frente a LivePerson con Custom pricing. LivePerson lista más integraciones (50+ frente a 13+).
Comparación completa
LivePersondesde Custom pricing | Thenadesde $29 per user/month | |
|---|---|---|
| Audyense Score | 26AS*Bajo | 64ASAceptable |
| Posicionamiento | Conversational customer engagement across messaging channels | Atención al cliente y gestión de tickets con IA, centrada en Slack, para equipos B2B |
| Plan gratuito | No | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Empresa | Startup, PYME, Mediana empresa, Empresa |
| Planes de precio |
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| Omnichannel messaging | SíSupports web, app, SMS, social, WhatsApp, and more. | — |
| Agent workspace | SíGives agents a unified conversation view. | — |
| Bot builder | SíBuilds automated conversations across channels. | — |
| Knowledge AI | SíUses curated content for agent and bot answers. | — |
| Conversation analytics | SíAnalyzes sentiment, intents, and operations. | — |
| CRM synchronization | SíEmbeds context from CRM and enterprise systems. | — |
| Integration Hub | SíUses Workato and APIs for broader connectivity. | — |
| Generative AI | SíAdds summaries and agent-assist capabilities. | — |
| AI features | — | SíAI-first: request detection, summaries, tagging, AI agents, co-pilot |
| Automation & macros | — | SíAI-powered workflows, auto-triage, and custom routing logic |
| CSAT & satisfaction surveys | — | SíCSAT collection and customer satisfaction monitoring |
| Knowledge base & help center | — | SíKnowledge base and help center builder |
| Live chat & messaging | — | SíAI web chat available from Standard tier |
| Omnichannel support | — | SíSlack, email, MS Teams, Discord, web chat, and web forms |
| Public API | — | SíAPIs and MCP; Enterprise APIs on top tier |
| Reporting & dashboards | — | SíPerformance insights and support reporting |
| Shared inbox & ticketing | — | SíUnified ticketing across channels, incl. shared Slack channel management |
| SLA management | — | SíSLA management and tracking with escalations |
| Integraciones verificadas | 50+ | 13+ |
| Valoración agregada | — · No reviews yet | 4.9 · 65 reviews |
| Integraciones | SalesforceMicrosoft DynamicsServiceNowOracleZendeskMedallia+12 más | SlackMicrosoft TeamsDiscordSalesforceHubSpotJira+7 más |
| Seguridad y cumplimiento | SOC 2GDPR | — |
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| Contras |
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| Visitar LivePerson ↗ | Visitar Thena ↗ |