| Audyense Score | 81ASSólido | 29AS*Bajo |
| Posicionamiento | Chat en vivo y mensajería con clientes para sitios web | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Starter$19
- Team$49
- Business$79
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíText Intelligence and AI-driven features included; deeper AI via sibling ChatBot. | — |
| Automation & macros | SíCanned responses, automations, and Super Trainer coaching automations. | — |
| CSAT & satisfaction surveys | SíPost-chat surveys and chat ratings for customer feedback. | — |
| Knowledge base & help center | ParcialOnly via separate sibling product KnowledgeBase by Text, not native to LiveChat. | — |
| Live chat & messaging | SíCore product: real-time website live chat with customizable widget. | — |
| Omnichannel support | SíMessenger, WhatsApp, SMS, Telegram, Apple Messages for Business. | — |
| Public API | SíDeveloper platform with public REST and Agent/Customer APIs plus webhooks. | — |
| Reporting & dashboards | SíReporting and agent performance analytics; advanced reporting on Business tier. | — |
| Shared inbox & ticketing | ParcialTicketing/shared inbox provided via separate sibling product HelpDesk by Text. | — |
| SLA management | ParcialSLAs available only on the custom Enterprise tier. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 200+ | — |
| Valoración agregada | 4.5 · 747 reviews | 8.9 · No reviews yet |
| Integraciones | WhatsApp BusinessFacebook MessengerTelegramHubSpotMailchimpStripe+9 más | — |
| Seguridad y cumplimiento | SOC 2GDPRPCI DSSHIPAA | — |
| Pros | - +Fácil de configurar y usar, con una interfaz de agente limpia
- +Gran personalización del widget de chat y de las respuestas predefinidas/automatizadas
- +Amplia variedad de integraciones y conectores de canales
- +Informes sólidos y análisis del rendimiento de los agentes en los niveles superiores
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −El precio es relativamente elevado, especialmente para las pequeñas empresas
- −Se informan retrasos ocasionales, carga lenta o fallos durante los periodos de alto tráfico
- −La base de conocimientos y la gestión de tickets requieren productos hermanos de pago independientes
- −El SSO, los SLA y el cumplimiento de HIPAA están restringidos al nivel Enterprise personalizado
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense