| Audyense Score | 72ASSólido | 29AS*Bajo |
| Posicionamiento | Mesa de ayuda omnicanal con centro de llamadas integrado | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Small Business$15
- Medium Business$29
- Large Business$49
- Enterprise$69
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI Answer Assistant, AI Chatbot, and AI ticket triage | — |
| Automation & macros | SíAutomation rules and automated ticket distribution | — |
| CSAT & satisfaction surveys | SíAgent ratings / customer satisfaction feedback | — |
| Knowledge base & help center | SíMulti-language knowledge base and customer portal | — |
| Live chat & messaging | SíReal-time chat with proactive invitations | — |
| Omnichannel support | SíEmail, chat, phone, and social in one inbox | — |
| Public API | SíREST API plus Zapier and native integrations | — |
| Reporting & dashboards | SíChannel, department, and time-based reports from Medium tier up | — |
| Shared inbox & ticketing | SíUniversal ticketing inbox across channels | — |
| SLA management | SíService levels and SLA compliance logs from Medium tier up | — |
| Multiple agents | — | SíDocumented in the independently researched profile. |
| Remote Support | — | SíDocumented in the independently researched profile. |
| No interruptions | — | SíDocumented in the independently researched profile. |
| Secure information | — | SíDocumented in the independently researched profile. |
| Automated reconnection | — | SíDocumented in the independently researched profile. |
| Cross-platform compatibility | — | SíDocumented in the independently researched profile. |
| Browser extensions | — | SíDocumented in the independently researched profile. |
| Remote access | — | SíDocumented in the independently researched profile. |
| Unattended access | — | SíDocumented in the independently researched profile. |
| Simplified transfer of files | — | SíDocumented in the independently researched profile. |
| Roles & permissions | — | SíDocumented in the independently researched profile. |
| Shared toolbox | — | SíDocumented in the independently researched profile. |
| Remote meetings | — | SíDocumented in the independently researched profile. |
| Customization & branding | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 263+ | — |
| Valoración agregada | 4.5 · 1.5k reviews | 9.0 · No reviews yet |
| Integraciones | ShopifyWordPressMailchimpZapierSlackBigCommerce+9 más | — |
| Seguridad y cumplimiento | GDPR | — |
| Pros | - +Consolida los canales de email, chat en vivo, teléfono y redes sociales en una sola bandeja de entrada unificada
- +Buena relación calidad-precio, con más canales incluidos que la competencia de precio más elevado
- +Gestión de tickets robusta, con distribución automatizada, SLA y chat en tiempo real
- +Incorporación rápida, con un flujo de trabajo principal intuitivo
| - +Independent review documents a concrete business workflow
- +Documented capability: Multiple agents
- +Documented capability: Remote Support
- +Documented capability: No interruptions
- +Documented capability: Secure information
|
| Contras | - −La interfaz resulta anticuada y recargada, con una barra lateral izquierda que a algunos les resulta difícil de navegar
- −La aplicación móvil carece de la funcionalidad de escritorio y puede resultar torpe
- −Puede ralentizarse o presentar retrasos cuando hay muchos tickets abiertos a la vez
- −Los informes y análisis son menos avanzados que los de algunos competidores más grandes
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense