| Audyense Score | 81ASSólido | 29AS*Bajo |
| Posicionamiento | Plataforma de atención al cliente con enfoque en IA, con el agente de IA Fin integrado en el helpdesk. | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Essential$29
- Advanced$85
- Expert$132
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíFin AI agent ($0.99/resolution) plus Copilot agent-assist add-on | — |
| Automation & macros | SíWorkflows no-code automation builder on Advanced+; saved replies | — |
| CSAT & satisfaction surveys | SíBuilt-in conversation ratings; broader surveys require Proactive Support Plus add-on | — |
| Knowledge base & help center | SíPublic help center on Essential; private and multilingual on Advanced+ | — |
| Live chat & messaging | SíIntercom Messenger, embeddable in web and mobile apps | — |
| Omnichannel support | SíChat, email, phone, WhatsApp, social, and Slack channels | — |
| Public API | SíREST API and webhooks; large third-party app store | — |
| Reporting & dashboards | SíPre-built reports on all plans; deeper AI analysis gated behind Pro add-on | — |
| Shared inbox & ticketing | SíShared inbox with ticketing on all plans; multiple team inboxes on Advanced+ | — |
| SLA management | ParcialSLA rules available on the Expert plan only | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 200+ | — |
| Valoración agregada | 4.5 · 3.9k reviews | 8.9 · No reviews yet |
| Integraciones | SalesforceHubSpotSlackStripeShopifyJira+9 más | — |
| Seguridad y cumplimiento | SOC 2 Type IIISO 27001ISO 42001GDPR+2 más | — |
| Pros | - +El agente de IA Fin desvía una gran parte de las consultas rutinarias (se cita una tasa de resolución promedio del 67%), liberando a los agentes para los casos complejos
- +Messenger y bandeja de entrada pulidos y fáciles de usar; la "facilidad de uso" es el aspecto positivo más citado en G2
- +Chat, correo electrónico, centro de ayuda e IA en una sola plataforma con un amplio ecosistema de integraciones
- +Escala los problemas complejos a agentes humanos con el contexto de la conversación
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Facturación costosa y difícil de predecir: tarifas por puesto más $0.99 por resolución de Fin; los usuarios reportan que las facturas se disparan a medida que crece el volumen
- −Complejidad de precios por los complementos (Copilot, Proactive Support Plus) que se suman a los puestos y al uso de IA
- −Inexactitudes ocasionales de la IA, y traspasos de escalación que no siempre funcionan sin problemas
- −El sistema de tickets es más ligero que el de los helpdesks dedicados; los reseñadores señalan que carece de la profundidad avanzada de tickets de Zendesk
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense