| Audyense Score | 59AS*Aceptable | 29AS*Bajo |
| Posicionamiento | Atención al cliente más inteligente, hecha simple. | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | Startup, PYME | Startup, PYME, Mediana empresa |
| Planes de precio | - Standard$12
- Premium$23
- Advanced$39
| - Free or entry planFree
- Higher tiersCustom pricing
|
| Shared inbox & ticketing | SíCore product; shared inboxes for Gmail/Outlook and other channels are the primary feature. | — |
| Live chat & messaging | SíLive chat/chat widget included from the Standard plan. | — |
| Knowledge base & help center | SíBuilt-in help center / knowledge base feature offered. | — |
| Omnichannel support | SíEmail, live chat, WhatsApp, SMS, calling, Facebook, and Instagram supported on Premium+. | — |
| Automation & macros | SíAutomation rules and saved replies available across plans, scaling from 15 to unlimited rules. | — |
| CSAT & satisfaction surveys | SíCSAT tracking included starting on the Premium plan. | — |
| SLA management | ParcialSLA rules only available on the top Advanced tier. | — |
| AI features | Parcial"AI Assist" on Premium and "AI auto-prioritization" on Advanced. | — |
| Reporting & dashboards | SíStandard analytics on entry tier, advanced analytics on Premium+. | — |
| Public API | SíHelpwise maintains a public developer portal (developer.helpwise.io) with API docs. | — |
| Mobile app | ParcialiOS and Android apps exist but multiple reviews describe the mobile experience (especially iOS) as glitchy/basic. | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | — | — |
| Valoración agregada | 4.6 · 182 reviews | 8.9 · No reviews yet |
| Integraciones | GmailMicrosoft Office 365/OutlookWhatsAppFacebookInstagramSlack+9 más | — |
| Seguridad y cumplimiento | GDPR compliant | — |
| Pros | - +Muy fácil de configurar y usar, descrita como similar a Gmail pero más potente
- +Atención al cliente receptiva y atenta que resuelve los problemas rápidamente
- +Sólidas funciones de colaboración en equipo (bandeja de entrada compartida, notas internas, asignación) que agilizan la resolución conjunta de los problemas de los clientes
- +Buena relación calidad-precio y asequibilidad frente a la competencia para equipos pequeños
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −Los usuarios reportan errores y fallos recurrentes, y algunos describen problemas frecuentes graves que requieren recargar la página
- −Las aplicaciones móviles (especialmente en iOS) se describen como propensas a fallos y poco desarrolladas
- −Algunos reseñadores describen la interfaz como anticuada y necesitada de una renovación moderna
- −El conjunto de funciones se percibe como más básico que el de plataformas más grandes, con falta de profundidad en la automatización avanzada para equipos más grandes
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense