| Audyense Score | 65ASAceptable | 29AS*Bajo |
| Posicionamiento | Bandeja de entrada compartida y ticketing impulsados por IA para equipos de soporte pequeños. | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). |
| Plan gratuito | No | Sí |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa | Startup, PYME, Mediana empresa |
| Planes de precio | - Essential$19
- Growth$79
- EnterpriseCustom pricing
| - Free or entry planFree
- Higher tiersCustom pricing
|
| AI features | SíAI Agent with reply suggestions, ticket summaries, and auto-tagging included on all paid tiers, with usage caps that scale by tier | — |
| Automation & macros | SíAutomation rules and canned responses; rule counts scale by tier (3 on Essential, 10 on Growth) | — |
| CSAT & satisfaction surveys | SíBuilt-in feedback collection to track whether tickets met customer expectations | — |
| Knowledge base & help center | ParcialDelivered via integration with sibling product KnowledgeBase.com rather than a fully native module | — |
| Live chat & messaging | SíNative live chat plus Messenger and SMS channels included from the Essential tier | — |
| Mobile app | NoNo native iOS/Android app; browser-based with desktop Mac/Windows apps only | — |
| Omnichannel support | SíUnifies email, chat, Messenger, and SMS into one inbox | — |
| Public API | SíAPI and webhooks with monthly call caps that scale by tier | — |
| Reporting & dashboards | SíReports on ticket volume, response times, and resolution trends; Enterprise adds on-demand reporting | — |
| Shared inbox & ticketing | SíCore shared workspace with assignment and collision detection | — |
| SLA management | ParcialNo dedicated SLA-tracking feature section; ticket priority levels exist and Enterprise mentions contractual service level agreements | — |
| Access From Any Device | — | SíDocumented in the independently researched profile. |
| Easy Deployment | — | SíDocumented in the independently researched profile. |
| Create And Send Deployment Package | — | SíDocumented in the independently researched profile. |
| Automatically Install And Deploy To Group Of Computers | — | SíDocumented in the independently researched profile. |
| High Performance | — | SíDocumented in the independently researched profile. |
| Attended And Unattended Remote Support | — | SíDocumented in the independently researched profile. |
| Group Computers | — | SíDocumented in the independently researched profile. |
| User Managment | — | SíDocumented in the independently researched profile. |
| Resell Remote Access | — | SíDocumented in the independently researched profile. |
| Robust Security | — | SíDocumented in the independently researched profile. |
| Remote Print | — | SíDocumented in the independently researched profile. |
| Chat While In Remote Sessions | — | SíDocumented in the independently researched profile. |
| Remote Wake Computers | — | SíDocumented in the independently researched profile. |
| File transfer | — | SíDocumented in the independently researched profile. |
| Integraciones verificadas | 13+ | — |
| Valoración agregada | 4.6 · 215 reviews | 8.9 · No reviews yet |
| Integraciones | LiveChatChatBot.comWordPressShopifyContact Form 7Zapier+7 más | — |
| Seguridad y cumplimiento | GDPR | — |
| Pros | - +Interfaz fácil de usar e intuitiva, con una gestión organizada de tickets
- +Comunicación centralizada y multicanal en una sola bandeja de entrada compartida
- +Sólida automatización, incluyendo detección de colisiones y asignación automatizada
- +Equipo de soporte del proveedor rápido y receptivo
| - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
|
| Contras | - −No cuenta con una aplicación móvil nativa para agentes
- −Las respuestas automáticas impulsadas por IA pueden quedarse repitiendo preguntas
- −Personalización y funciones avanzadas limitadas en comparación con competidores más grandes
- −Problemas de rendimiento ocasionales, como bloqueos o lentitud durante los períodos de mayor actividad
| - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
|
Audyense